20230830 10:10-11:30 2 active Working across cultures - Breaking the ice (Pavel & Kiril) By the end of this session you will have studied Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Edition Advanced Working across cultures market_leader_3rd_advanced_students_book_pg90-91_working_across_cultures_socialising.pdf Zoom meeting details Meeting ID: 790 6481 2277 Passcode: WwX2fj https://us04web.zoom.us/j/79064812277?pwd=3Nv2CIFcL3WEleMHgwLVAKb6inDjHU.1 ]]> Market Leader 3rd Edition C1 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png Imagine you are queuing to get some coffee at a seminar. How do you start a conversation with the person next to you? Answer the following questions. Do you find meeting people for the first time difficult? How do you break the ice? ✓ ask how's business in their industry ✓ how do they find the presentation / seminar / workshop to break the ice = to overcome the first difficulties in starting a conversation, getting a party going, or making an acquaintance Have you got any hints to begin a conversation? ✓ find common ground ✓ show interest in your interlocutor's region / area → ask follow up questions How do you end a conversation that is boring? ✓ introduce your interlocutor to someone else ✓ offer to speak about another topic pretext = (for sth / for doing sth) | ~ (to do sth) a false reason that you give for doing sth, usually sth bad, in order to hide the real reason; an excuse 2 pix/icons8-collaboration-100_white.png Questions to break the ice active wip xml_multi_dd_row What is your favourite way of breaking the ice at an event with people you don't know? 30 20 left 1;2;3;4 4;5;6;7;1;2;3 8;9;10;11;12;13 questions about the guest's country Can you recommend any destinations in your country for tourism or sports that is not popular among tourists? What are typical cliches that are not true? Is our company / product / service popular in your country? questions about the host's country What is your favourite drink? Do you like any particular tradition from our country? What is the most unexpected fact you have discovered during your stay? Is humour a good idea to break the ice or develop a long lasting relationship? work-related questions Is your industry suffering from the same hardships that we are? Is your company enjoying the same growth as we are? Are deadlines more important than work life balance? Is working after hours considered normal if you need to meet tight deadlines? Is it acceptable to employ your relatives? Can you use rude language? ]]> active textbook tmp_pdf/market_leader_3rd_advanced_students_book_pg90-91_working_across_cultures_socialising.pdf ✓ probably not pg 90 ex A B C speaking pg 90 ex D listening market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd03/market_leader_3rd_advanced_audio_cd03_16.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd03/market_leader_3rd_advanced_audio_cd03_17.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd03/market_leader_3rd_advanced_audio_cd03_18.ogg T / Cl 'Are you fishing for something?' [Are you about to ask for a favour | Are you going to go fishing] ✓ Are you about to ask for a favour? If you are speaking to an international audience, is it a good idea to use colloquial language? 〆rather not... colloquial /kəˈləukwɪəl/ = (of words and language) used in conversation but not in formal speech or writing → need to use graded language pg 90 ex E listening market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd03/market_leader_3rd_advanced_audio_cd03_19.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd03/market_leader_3rd_advanced_audio_cd03_20.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd03/market_leader_3rd_advanced_audio_cd03_21.ogg pg 91 ex G speaking pg 91 ex H comments pg 91 ex I role play ]]> to break the ice = to overcome the first difficulties in starting a conversation, getting a party going, or making an acquaintance pretext (for sth / for doing sth) | ~ (to do sth) = false reason that you give for doing sth, usually sth bad, in order to hide the real reason; an excuse to turn down = to say, to refuse to pull someone's leg = to play a joke on sb colloquial /kəˈləukwɪəl/ = (of words and language) used in conversation but not in formal speech or writing foodie = (informal) person who is very interested in cooking and eating different kinds of food for on socialising If Nathan will come (OR came) on to this dinner he will be OR would be nervous I'm very (really | absolutely) full of food Maybe we'll take beers in a bar can go for a beer | can go for a larger | go for a drink ]]> 20230313 09:00-10:00 1.5 1333 active Case study Delaney call centre - absenteeism By the end of this session you will have studied Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Edition Advanced Delaney call centre - absenteeism pg 50 background reading pg 50 report on absenteeism market_leader_3rd_advanced_students_book_pg44-47-51_employment_trends_giganomics.pdf Zoom meeting details A.Vorobyova - Duncan Potter's Zoom Meeting Meeting ID: 736 3734 5149 Passcode: VhP32d https://us04web.zoom.us/j/73637345149?pwd=9XbxDC1Zm8liOLa6Q1HQRtaqnUaYQS.1 ]]> 1 Lead in Engaging staff to avoid absenteeism active edit_ol_qa pix/icons8-collaboration-100_white.png https://www.investopedia.com/terms/a/absenteeism.asp ]]> What is absenteeism? ✓ could be perceived as a breach of an implicit contract between employee and employer ✓ often viewed as an indicator of poor individual performance ✓ might explain why telework is often mistrusted by managers → enable status display in corporate messengers (e.g. Teams, Slack, Harvest) to show your activity absenteeism = regular absence from work or school without a good reason breach = failure to do sth that must be done by law What are the causes of absenteeism? 〆minor illness 〆workplace bullying or harassment 〆mental health issues 〆major illness and long-term conditions 〆family issues 〆approved leave 〆commuting issues 〆team and management issues 〆lack of motivating tasks, boring daily routine bullying = act of using strength or power to frighten or hurt weaker people What problems can result from absenteeism? 〆failed deadlines 〆poor teamwork results 〆micromanagement 〆tarnish your reputation 〆threaten your long-term employability → dismissal 〆high staff turnover → expensive training 〆customer dissatisfaction to tarnish = to spoil the good opinion people have of sb/sth How do you deal with absenteeism? ✓ provide a better work-life balance → implement flexitime ✓ ensure physical and mental health benefit → promote a more inclusive corporate culture ✓ motivate staff ✓ improve job satisfaction active textbook pg 50 report on absenteeism Lexical material: Absenteeism pg 50 task 1 role play pg 151 student A - team leader (manager) pg 159 student B - agent T / Cl What solutions for Delaney would you recommend? ✓ consider 2 teams whose work breaks overlap to cover up for the other team ✓ areas & facilities for breaks pg 50 consultant's findings market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_14.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_15.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_16.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_17.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_18.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_19.ogg T / Cl What problems does Delaney need to resolve? ✓ workload pressure (need to meet strict performance targets) ✓ time management (need to rush callers) ✓ call monitoring (not popular & cause of stress) ✓ lack of flexibility pg 51 task 2 decision-making meeting Draft e-mail - Monthly performance → feedback Isn't rude? ]]> active textbook Writing a report pg 51 task 2 decision-making meeting → suggest solutions to reduce absenteeism at Delaney → paste your assignment in a Googledoc T / Cl Feedback DVD case study commentary Conclusions ✓ involve staff into productivity concerns ✓ implement roto-patterns to chill out after a difficult call ✓ give more freedom (not to be a cog in the machine) ✓ improve environmental conditions (sofas, darts...) ✓ structural framework (bonuses...) = retain staff longer by making them happier = improve quality of service provided ]]> absenteeism = fact of being frequently away from work or school, especially without good reasons breach = failure to do sth that must be done by law bullying = act of using strength or power to frighten or hurt weaker people to cover for = to substitute for a person ultimately = in the end; finally to occur = to happen attrition = process of making sb/sth, especially your enemy, weaker by repeatedly attacking them or creating problems for them to turn a blind eye to = to pretend not to see; not pay attention resentful = feeling bitter or angry about sth that you think is unfair to chill out = to become quiet or calm, especially after a state of agitation room for manoeuvre /məˈnu:və/ = the chance to change the way that sth happens and influence decisions that are made roto-patterns = short breaks during the work day thanks to other team members covering for each other's absence cogwheel = wheel with a series of teeth on the edge that fit between the teeth on the next wheel and cause it to move prices praises them It's a difficult case because of there are 2 types of work ]]> 20230426 18:10-19:30 2 active Skills for the 21st century - Giganomics: And what don't you do for a living? By the end of this session you will have studied Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Edition Advanced pg 45 ex H reading Skills for the 21st century Rescheduled from previous lesson pg 46 ex C D Giganomics: And what don't you do for a living? market_leader_3rd_advanced_students_book_pg44-47-51_employment_trends_giganomics.pdf Zoom meeting details RRWC group 5 - Duncan Potter's Zoom Meeting Meeting ID: 799 4847 6862 Passcode: t19ibC https://us04web.zoom.us/j/79948476862?pwd=alnFnHoD8CXXjF5XClox5arfn84o0V.1 ]]> active textbook ✓ depends on market needs ✓ depends on the level of your skills ✓ can't be replaced by a machine or AI (e.g. chat GPT) Which skills do you believe you require to remain competitive? What steps are you taking to develop them? ✓ continuous training What are you doing to be indispensable? ✓ lifelong learning to add value that is 'intangible' pg 45 ex H reading Skills for the 21st century Reading & language pg 46 ex A discussion T / Cl Who are portfolio workers? ✓ freelancers pg 46 ex B C speaking pg 46 ex D reading Giganomics: And what don't you do for a living? Lexical material: Giganomics, freelance work, portfolio workers pg 47 ex E F vocab T / Cl Would you like to be a portfolio worker, or prefer having full-time employment? ✓ depends whether you are good at selling yourself pg 47 ex G speaking → recycle expressions from pg 47 ex E F vocab ]]> wip textbook ]]> compelling = that makes you pay attention to it because it is so interesting and exciting; so strong that you must do sth about it to elicit = to get information or a reaction from sb, often with difficulty; to draw forth (what is latent); выявлять; делать вывод; выводить; вытянуть giganomics = making a living from a number of 'gigs', i.e. part time jobs, short term projects, etc one-off = happening or done only once bleak = not hopeful or encouraging lucrative = producing a large amount of money; making a large profit fainthearted = lacking conviction or boldness or courage bleak = not hopeful or encouraging; bare, empty or with no pleasant features swings & roundabouts = when two choices have the same amount of gains and losses so that there is little differences, situation in which different actions or options result in no eventual gain or loss, what you lose on the swings you gain on the roundabouts, e.g. If you earn more, you pay more tax, so it's all swings and roundabouts to drop in = to visit someone; to mention sth casually in a conversation to coin = to invent a new word or expression to graft = to work very hard (informal) gig = job, especially one that does not last a long time (AmEn) bid = an attempt to achieve or obtain sth bookkeeper = person whose job is to keep an accurate record of the accounts of a business miscellanies = group or collection of different kinds of things AOB = any other business non-executive = non-executive director of a company can give advice at a high level but does not have the power to make decisions about the company to all professions You should improve all your knowledges knowledge ... because my job stays remains | will remain the same for tomorrow ]]> 20230303 10:00-11:00 1.5 1600 0 active Impact of technology on work By the end of this session you will have studied Zoom meeting details I.Maslov- D.Potter Zoom Meeting (recurring) Meeting ID: 765 1187 4648 Password: pFGjq3 https://us04web.zoom.us/j/76511874648?pwd=pqq81L5Zbdw6lT8hToYVMKUIJsisYn.1 Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Edition Advanced pg 46 ex C D Giganomics: And what don't you do for a living? market_leader_3rd_advanced_students_book_pg44-47-51_employment_trends_giganomics.pdf ]]> active textbook tmp_pdf/market_leader_3rd_advanced_students_book_pg44-47-51_employment_trends_giganomics.pdf market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_10.ogg T / Cl What are the pros & cons of new communication tools? instant messaging = regarded as on-line communication → expect a reply almost immediately 〆multitasking can be distracting e-mailing = considered as almost 'off-line' communication ✓ doesn't disrupt your workflow → less stressful pg 45 ex F speaking T / Cl What skills preparation do you need to start out on a career? ✓ have a wide set of skills rather than be a specialist ✓ multitasking (...) pg 45 ex G listening market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_11.ogg T / Cl What kind of employee profiles are needed nowadays? Why? ✓ wide set of skills & experience 〆no specialist set of skills ✓ good communication skills → getting on well with other people → ability to work in a team ✓ technical competence Staff will undergo relevant training to company's needs → recruit people who can adapt → headhunters need additional stress interviews, case interviews & behavioural questions to assess staff's potential for continuous learning What are the risks involved in recruiting less specialised staff? 〆additional time & resources are needed in training → avoid excessive staff turnover for your investment in your talent pool to pay off → develop new motivational solutions to retain staff 〆lack of responsibility → need hard skills to provide quality products & services set for homework pg 45 ex H reading Skills for the 21st century ]]> compelling = that makes you pay attention to it because it is so interesting and exciting; so strong that you must do sth about it to elicit = to get information or a reaction from sb, often with difficulty; to draw forth (what is latent); выявлять; делать вывод; выводить; вытянуть previous previously | it used to be ]]> 20230220 10:00-11:00 1.5 1600 4800 20230220 2400 active High value industries Giganomics: And what don't you do for a living? By the end of this session you will have studied Zoom meeting details I.Maslov- D.Potter Zoom Meeting (recurring) Meeting ID: 765 1187 4648 Password: pFGjq3 https://us04web.zoom.us/j/76511874648?pwd=pqq81L5Zbdw6lT8hToYVMKUIJsisYn.1 Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Edition Advanced pg 46 ex C D Giganomics: And what don't you do for a living? market_leader_3rd_advanced_students_book_pg44-47-51_employment_trends_giganomics.pdf ]]> active textbook tmp_pdf/market_leader_3rd_advanced_students_book_pg44-47-51_employment_trends_giganomics.pdf Job security is gone. The driving force must come from the individual ✓ strike a balance between soft and hard skills → learning how to manage people is inevitable → working freelance can be an alternative career path exception to the rule: Some managers in IT step down to 'individual contributor' (e.g. Google Fellow, Kaspersky Principal Software Expert, Yandex Fellow) Lexical material: Work patterns (teleworking, casual labour...) T / Cl You catch a virus, you have to stay in bed for 2 weeks. Who's going to cover for you? ✓ a person who's got a fixed term / temporary contract pg 44 ex A listening market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_1.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_2.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_3.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_4.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_5.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_6.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_7.ogg market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_8.ogg pg 44 ex B discussion Lexical material: Employment trends pg 44 ex C listening market_leader/market_leader_3rd_advanced/market_leader_3rd_advanced_audio_cd02/market_leader_3rd_advanced_audio_cd02_9.ogg Lexical material: High value industries T / Cl What are high value industries? ✓ high tech ✓ business services ✓ education ✓ health ✓ cultural & creative pg 44 ex B qs 3 pg 45 ex D speaking ]]> inevitable = which can't be avoided to cover for = to take the place of sb else who is not available for a period of time to line up = to have a set of items, events etc. arranged to follow one another teleworking = practice of working from home, communicating with your office, customers and others by telephone, computer, etc shift work = work split in periods of time worked by a group of workers who start work as another group finishes casual labour = work on daily basis where you get 'cash in hand' In case if I'm sick My deputy will cover for me ]]> measure /ˈmeʒə/ major /ˈmeɪdʒə/ various /ˈvɛərɪəs/ virus 'vairəs/ 20230213 10:00-11:00 1.5 1600 4800 20230212 0 active Long-term employability Giganomics: And what don't you do for a living? By the end of this session you will have studied Zoom meeting details I.Maslov- D.Potter Zoom Meeting (recurring) Meeting ID: 765 1187 4648 Password: pFGjq3 https://us04web.zoom.us/j/76511874648?pwd=pqq81L5Zbdw6lT8hToYVMKUIJsisYn.1 Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Edition Advanced pg 46 ex C D Giganomics: And what don't you do for a living? market_leader_3rd_advanced_students_book_pg44-47-51_employment_trends_giganomics.pdf ]]> Market Leader 3rd edition C1 Unit 5 Employment trends 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png How long do you think you will work in the same company? What does it depend on? ✓ probably only 2-3 years if aged about 25 ✓ 4-5 years when in your thirties → depends on: ✓ age ✓ corporate culture ✓ career opportunities ✓ lifelong learning → you can learn & progress faster in your career if you change jobs more often (...) → go job hunting if you are not challenged or interested in your current tasks any more lifelong learning = ongoing, voluntary, and self-motivated" pursuit of knowledge for either personal or professional reasons. It is important for an individual's competitiveness and employability, but also enhances social inclusion, active citizenship, and personal development Is short-term employment (1-2 years) a fact in today's society or just a fashion, a trend among certain job seekers? ✓ a fact → see popularity of professional networking sites, such as LinkedIn ✓ a new reality ✓ changing industries is more accessible → professional mobility has become much easier = often an opportunity for relocating Why is long-term employment less common? ✓ businesses can't afford to guarantee job security in times of crises → invest in continuous training to keep their talent as long as possible = guarantees long-term employability → people work on a few projects ('gigs') at the same time = giganomics employability (long-term ~ / short term ~) = fact of having the skills and qualifications that will make sb want to employ you giganomics = making a living from a number of 'gigs', i.e. part time jobs, short term projects, etc If you had the choice, would you work freelance? 〆job security nowadays depends less on your company & more on your career ambitions & continuous development ✓ shorter assignments are better paid ✓ work as a sole trader is more varied ✓ you are your own boss & can choose what projects you want to take on 〆unstable future & earnings 〆unlikely work-life balance → requires more self-discipline sole trader = type of enterprise owned and run by one person and in which there is no legal distinction between the owner and the business entity. A sole trader does not necessarily work alone and may employ other people Can you become a C-level manager without experience in managing people? ✓ acquire skills reminiscent of an MBA ✓ managing staff becomes more important than your specialisation → strike a balance between soft skills and hard skills ✓ show you can make hard decisions C-level = also called the C-suite, is a term used to describe high-ranking executive titles in an organization. The letter C, in this context, stands for "chief," as in chief executive officer and chief operating officer lifelong learning = ongoing, voluntary, and self-motivated" pursuit of knowledge for either personal or professional reasons. It is important for an individual's competitiveness and employability, but also enhances social inclusion, active citizenship, and personal development employability (long-term ~ / short term ~) = fact of having the skills and qualifications that will make sb want to employ you sole trader = type of enterprise owned and run by one person and in which there is no legal distinction between the owner and the business entity. A sole trader does not necessarily work alone and may employ other people C-level = also called the C-suite, is a term used to describe high-ranking executive titles in an organization. The letter C, in this context, stands for "chief," as in chief executive officer and chief operating officer started launched about 20 years ago after the Soviet Union was crashed collapsed I'm have been working 3 years It's some sort of [a complete | an absolute]game changer at all [altogether] ]]>