nlmkind021 y23nlmkind021 20231229 (send the link to your google doc (in edit mode!) icons8-reading-100.png quarterly test Prepare for quarterly test vocab pre teach functional language grammar focus smartphone or tablet device listening Download onto your phone or tablet and listen carefully. (the file will be available here for download later) (the url will be available here later) RS2323 duncanpotter@yandex.ru ]]> xml sbook_plugins/wordlist_generated_from_xml_clog_sbook_for_sbook_session.inc Evgeniya Fomchenkova fomchenkova_ev@nlmk.com +79803597057 Evgeniya has one to one lessons once a week with local teacher Ekaterina (Valentina had lessons with her as well), they focus mainly on fluency. Evgeniya is head of financial department. Attendance sheet: https://disk.yandex.ru/i/ZUMfpKMDS4csmQ 2 daughters 2024 8-yr old younger daughter - Sonia? 13-yr B1? finance dir since 2022 20231229 1 active Case study Perigord Gourmet (3/3) By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced Unit 6 Risk management (no new homework) the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf schedule 20231226 EF advance cancellation reschedule Xmas break till 14.01 → next lesson 16.01 vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 236 active textbook tmp_pdf/the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd02/the_business_advanced_audio_cd02_24.ogg T / Cl How should PG handle the crisis? [deny | issue a statement | ignore & remain silent] 〆poisoning can't be ignored → release a statement ✓ ready to collaborate with the police → don't deny until more information is available 〆don't acknowledge yet the fact PG had received threats of poisoning by activists → don't create panic pg 81 ex 5 discussion T / Cl What strategies would you recommend: tolerate, treat, terminate or transfer risks? → practise Dorfman's Four Ts strategies ✓ address issue transparently at the risk of negative impact on business ✓ win trust of customers 〆if keep silence & food poisoning happens again → run the risk of losing both reputation & business → find a scapegoat (i.e. activists) w/o evidence of their guilt How do you control damage? ✓ change characters ✓ find a vindicator ✓ blame someone else ✓ be seen as a victim rather than a perpetrator (i.e. villain) → be forgiven more easily pg 81 ex 6 listening the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd02/the_business_advanced_audio_cd02_25.ogg T / Cl How will you make your public statement? ✓ prepare a sound bite? ✓ smile while answering questions? ✓ make allegations of animal rights activists involved in the food poisoning? pg 81 ex 8 role play → deliver press statement → give a sound bite We are collaborating with the police to identify perpetrators to ensure the quality of our products is not at fault = be identified as a victim not the villain ✓ insist on the safety of the product 〆don't mention a product recall yet (although you are not in control of the situation) → answer questions from journalists sample questions Do you foresee more cases of poisoning in the near future? Will you recall the products? Where? When? Will you award compensation? Is true that animal activists have hacked your web-site? Do you believe activists are not to blame for those poisonings? ]]> 235 wip textbook ]]> 234 cruel = having a desire to cause pain and suffering; causing pain or suffering slaughterhouse /'slɔ:tə:,haus/ = building where animals are killed for food extremist /ɪksˈtri:mɪst/ = person who holds extreme or fanatical political or religious views and esp. resorts to or advocates extreme action strychnine /ˈstrɪkni:n/ /s'tri,knain/ = poisonous substance used in very small amounts as a medicine scapegoat = someone who is punished for the errors of others to give carte blanche = to grant unconditional terms; unlimited authority to pre-empt = to prevent sth from happening by taking action to stop it investigation = official examination of the facts about a situation, crime, etc fatal /ˈfeɪtl/ = causing or ending in death lead = piece of information that may help to find out the truth or facts about a situation, especially a crime 233 of | he (had) heard of ]]> 20231222 1 active Case study Perigord Gourmet (2/3) By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced Unit 6 Risk management pg 80 ex 2 reading Perigord Gourmet the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf schedule 20231215 EF advance cancellation → reschedule Thursday 21.12 18:40-19:25 tbc Xmas break till 14.01 → next lesson 16.01 schedule 20231226 EF advance cancellation → reschedule vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 232 Quarterly test (logs) active quarterly_test_logs test_log_Evgenia_20231219_1748_quarterly_test_nlmkind021_20231215.xml 231 active textbook tmp_pdf/the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf Perigord Gourmet T / Cl What risks is PG facing? ✓ poisoning ✓ change in regulation (...) pg 81 ex 3 discussion → see pg 75 ex 6 vocab Dealing with risk ✓ tolerate ✓ treat ✓ terminate ✓ transfer ]]> 230 229 stop or break disrupt the production In this point there are less fewer risks than in (at the) production (stage) It could be important for them in part partly | partially | arguably from animal fighters activists ]]> 20231210 17:45-18:30 1 active Case study Perigord Gourmet (1/3) By the end of this session you will have studied Complete quarterly test 〆no dictionaries 〆no language notes → complete as h/w by Friday 20231215 → time allowed: 60min Quarterly test (on-line version) smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced Unit 6 Risk management pg 79 ex 6 style pg 80 reading Fois gras, or fatted goose liver (left margin) pg 80 ex 2 reading Perigord Gourmet the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf schedule 20231215 EF advance cancellation → reschedule Thursday 21.12 18:40-19:25 tbc vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 228 active textbook tmp_pdf/the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf 〆disagree with unethical practice Would you join a protest led by animal rights campaigners? ✓ depends on CSR of your company CSR = corporate social responsibility pg 80 ex 1 discussion pg 80 reading Fois gras, or fatted goose liver (left margin) ]]> 227 to allay /əˈleɪ / = to diminish (fear, suspicion, etc.); relieve or alleviate (pain, hunger, etc.) to quell = crush or put down (a rebellion etc.); reduce (rebels etc.) to submission; suppress (fear, anger, etc.) to quash /kwɔʃ/ = to take action to stop sth from continuing; to annul; to reject as not valid, esp. by a legal procedure to dispel = to force to go away; used both with concrete and metaphoric meanings; to dissipate; to disperse; to scatter cruel = having a desire to cause pain and suffering; causing pain or suffering slaughterhouse /'slɔ:tə:,haus/ = building where animals are killed for food extremist /ɪksˈtri:mɪst/ = person who holds extreme or fanatical political or religious views and esp. resorts to or advocates extreme action strychnine /ˈstrɪkni:n/ /s'tri,knain/ = poisonous substance used in very small amounts as a medicine scapegoat = someone who is punished for the errors of others to give carte blanche = to grant unconditional terms; unlimited authority to pre-empt = to prevent sth from happening by taking action to stop it investigation = official examination of the facts about a situation, crime, etc fatal /ˈfeɪtl/ = causing or ending in death lead = piece of information that may help to find out the truth or facts about a situation, especially a crime 226 miss skip these meetings protests | strikes It can damage hurt my feelings They'd have to resign lay off people ]]> 20231212 09:00-09:45 1 active Writing press statements By the end of this session you will have studied Complete quarterly test 〆no dictionaries 〆no language notes → complete as h/w by Friday 20231215 → time allowed: 60min Quarterly test (on-line version) smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced Unit 6 Risk management pg 78 ex 2 3 reading the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf schedule 20231215 EF advance cancellation → reschedule Thursday 21.12 18:40-19:25 tbc vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 225 active textbook ✓ press statement pg 78 ex 1 discussion T / Cl How would you react if a consumer found minute traces of horse in your minced meat labelled 'veal meatballs'? ✓ make a scandal ✓ demand an investigation A journalist asks you at a press conference about a mistake. What do you reply? [We wholeheartedly agree | We openly admit] a mistake has been made. ✓ We openly admit pg 78 ex 2 3 reading ]]> 224 active textbook T / Cl If people are striking in the streets, the government should [allay | quell] the protest ✓ probably need to allay the protest in a democratic way (...) If it's not your fault, you want to [refuse | deny] accusations ✓ deny = it is not true ≠ refuse → you don't accept set for homework pg 79 ex 6 style pg 79 ex 7 writing a press statement → role play journalist and PR officer → practise 'dos and donts' from pg 76 ex 2 reading, pg 77 ex 5 alliterations & analogies → use the sound bite technique → control damage ✓ change characters ✓ find a vindicator ✓ blame someone else ✓ be seen as a victim rather than a perpetrator (i.e. villain) ]]> 223 to clamp down = to make a determined attempt to stop people doing sth bad wholeheartedly = without reserve; without reservation Lindane = chemical substance (C6H6Cl6) used as an agricultural insecticide residue /ˈrezɪdju:/ = what is left over or remains; a remainder; the rest minute = very small, tiny banning order = decree that prohibits sth to allay /əˈleɪ / = to diminish (fear, suspicion, etc.); relieve or alleviate (pain, hunger, etc.) to quell = crush or put down (a rebellion etc.); reduce (rebels etc.) to submission; suppress (fear, anger, etc.) to quash /kwɔʃ/ = to take action to stop sth from continuing; to annul; to reject as not valid, esp. by a legal procedure to dispel = to force to go away; used both with concrete and metaphoric meanings; to dissipate; to disperse; to scatter over-the-counter = without a prescription; needing no prescription 222 any ecological system, they pollute the air! ]]> pesticide /ˈpestɪsaɪd/ 20231208 09:00-09:45 1 active Communicating in a crisis By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced Unit 6 Risk management the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf schedule 20231215 EF advance cancellation → reschedule Thursday 21.12 18:40-19:25 tbc vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 221 active textbook pg 77 ex 5 alliteration ]]> 220 20220817-1127 One meaning 'you' in a formal, impersonal context active grammar 219 active textbook Deadlines are like traffic jams: stop before! Giving a media interview is like assembling a weapon: if you forget one piece it can be lethal pg 77 ex 6 analogies pg 77 ex 7 analogies pg 77 ex 8 9 speaking → practise sound bites e.g. explain (or deny) why your nightclub refused entry to certain people (apparently on the ground of their physical appearance) ✓ use alliterations ✓ use some analogy ]]> 218 Barbara Streisand effect = phenomenon that occurs when an attempt to hide, remove, or censor information has the unintended consequence of increasing awareness of that information, often via the Internet 217 are sure in trust | are confident about our quality We're going to delay resume our flights in 3 hours We're going to delay our flights in by 3 hours ]]> 20231207 20231201 18:40-19:25 1 active Mitigating risk and pursuing legal action By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced Unit 6 Risk management pg 75 ex 6 vocab pg 75 ex 10 vocab pg 76 ex 2 reading It will never happen to me Dos or don'ts the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf schedule 20231215 EF advance cancellation → reschedule Thursday 21.12 18:40-19:25 tbc vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 216 active textbook ✓ smile to the cameras → reassure the public Can journalists reveal their sources? 〆usually not = don't be led where you don't want to go or speculating → build a bridge from questions you can't answer to answers you want to give Functional language: Communication in crisis pg 76 ex 1 discussion ]]> 215 active textbook tmp_pdf/the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf It will never happen to me Dos or don'ts T / Cl You have worked 3 years in the same company You want a promotion, it's [automatic | legitimate] ✓ legitimate pg 76 ex 3 4 listening the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd02/the_business_advanced_audio_cd02_16.ogg the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd02/the_business_advanced_audio_cd02_17.ogg the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd02/the_business_advanced_audio_cd02_18.ogg the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd02/the_business_advanced_audio_cd02_19.ogg the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd02/the_business_advanced_audio_cd02_20.ogg the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd02/the_business_advanced_audio_cd02_21.ogg the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd02/the_business_advanced_audio_cd02_23.ogg T / Cl Is doing business in Russia like walking a tightrope? ✓ feels like taking risks all the time ]]> 214 to strangle at birth = to stop sth as soon as it has begun trick question = question that you do to deceive sb or to annoy sb as a joke tricky question = question that is difficult to answer sound bite = short comment that is taken from a longer conversation or speech and broadcast alone because it is more effective, very short speech, usually on radio or television to fork out = to raise, or pitch with a fork; pay a lot of money for sth walking a tightrope = doing sth dangerous to beat (sb) to = do something before someone else does it insider trading = illegal use of insider information for profit in financial trading legitimate = lawful, proper, regular, conforming to the standard type; logically admissible alliteration = occurrence of the same letter or sound at the beginning of adjacent or closely connected words e.g. cool, calm, and collected 213 20231205 17:45-18:30 1 active Describing risk By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced Unit 6 Risk management pg 74 ex 4 vocab Enterprise risk management the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf schedule 20231201 EF advance cancellation → reschedule Alternative time slots: Thursday 07.12 18:40-19:25 20231215 EF advance cancellation → reschedule Thursday 21.12 18:40-19:25 vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 212 2 ERM strategies active edit_ol_qa pix/icons8-collaboration-100_white.png Do you always identify risk at the level of granular detail? 〆probably not, unless it may impact company's performance granular detail = with much detail Is compliance with international law material to business performance? ✓ depends on the scalability of your activities material to = information or ideas for use in creating a book or other work; something that may impact the expected result What excessive measures to reduce risk may have an impact on the long-term viability of your company? ✓ systemic double checking might slow down transactions ✓ observing eco-friendly recommendations could be expensive What could you cite as the reason for your company going bankrupt? ✓ cheaper competition from Asia? ✓ reputational damage (...) to cite sth (as sth) = to mention sth as a reason or an example, or in order to support what you are saying 211 active textbook tmp_pdf/the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf T / Cl How do you deal with risk? ✓ tolerate ✓ treat ✓ terminate ✓ transfer set for homework pg 75 ex 6 vocab Lexical material: Masquerading T / Cl Is it easy to copy the logo & name of a company on the internet? = passing off 〆typical cyber threat of the noughties When you go to a ball & wear a mask, what is it called? ✓ masquerade pg 75 ex 7 8 listening the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd02/the_business_advanced_audio_cd02_15.ogg ]]> 210 active textbook → complete gaps in a chronological order ✓ locate area of brand risk, damage or abuse ✓ track perpetrators ✓ initiate reversal ✓ monitor progress ✓ issue a cease & desist order ✓ pursue civil or legal action ]]> 209 active textbook T / Cl What are the risks of importing Chinese-made consumer goods? 〆import duties 〆poor manufacturing quality (...) pg 75 ex 11 discussion ]]> 208 passing off = unauthorised commercial use of a company's brand name, logo, etc ambush marketing = masquerading masquerade /ˌmæskəˈreɪd/ = false show or pretence to masquerade = to appear in disguise, assume a false appearance cybersquatting = registering a domain's name featuring another company's band name to cease = to end to desist = to cease to proceed or act reversal = change or overthrowing, an official declaration that it is false to issue 'cease & desist' orders = judicial remedy issued in order to prohibit a party from doing or continuing to do a certain activity to litigate = make the subject of a lawsuit; to contest in law; to prosecute or defend by pleadings, exhibition of evidence, and judicial debate in a court vulnerable = that may be wounded or harmed; (foll. by to) exposed to damage by a weapon, criticism malicious = intending or intended to do harm 207 more better ]]> 20231128 09:00-09:45 1 active ERM - Enterprise risk management By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced Unit 6 Risk management pg 73 ex 5 expressing stance pg 74 ex 2 3 reading Enterprise risk management the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf schedule 20231101 EF advance cancellation → reschedule vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 206 1 ERM (enterprise risk management) active edit_ol_qa pix/icons8-collaboration-100_white.png What types of risks is a company likely to face? ✓ hazard risks ✓ operational risks ✓ financial risks ✓ strategic risks How do you have your bases covered? ✓ implement ERM (enterprise risk management) ✓ put in place contingency plans to cover bases = to do everything necessary to be sure that something is successful What are the main advantages of ERM? ✓ makes risks more prominent to managers ✓ identifies risks that don't have a significant impact on production e.g. smashing a car ✓ helps recognition of 'good' risk that can make a company grow ✓ facilitates defining 'bad' risk that leads to loss prominent = important or well known; easily seen Is customer shortfall is a strategic or operational risk? ✓ strategic shortfall = amount by which something is less than expected or required Is a supply chain problem a financial or operational risk? ✓ operational What could threaten the continuity of your company? ✓ operational risk e.g. human capital flight ✓ financial risk e.g. fine for violating rules human capital flight = emigration or immigration of individuals who have received advanced training at home brain drain = migration of skilled personnel in search of better standards of living and quality of life, higher salaries, access to advanced technology and more stable political conditions in different places worldwide organizational brain drain = mass exodus of talented workers from a company, often because they sense instability, a lack of opportunity within the company, or they may feel that they can realize their career goals more easily at another company (source: investopedia.com) 205 active textbook Enterprise risk management set for homework pg 74 ex 4 vocab ]]> 204 ERM = enterprise risk management hazard risks = fire, flood, theft, vandalism operational risks = overheads exceed income, suppliers fail to deliver, staff problems... financial risks = cash flow problems, bank refuses overdraft... strategic risks = wrong marketing, poor product placement, competition... proactive = controlling a situation by causing something to happen rather than waiting to respond to it after it happens hazard = source of danger; a possibility of incurring loss or misfortune to put it in a nutshell = to sum up prominent = important or well known; easily seen to mitigate = make less severe or harsh shortfall = amount by which something is less than expected or required compelling = that makes you pay attention to it because it is so interesting and exciting detrimental (to) = causing harm or injury to mitigate = to lessen or to try to lessen the seriousness or extent of to beleaguer /bɪˈli:ɡə/ = to annoy persistently, pester, bug to withstand = to be strong enough not to be hurt or damaged by extreme conditions, the use of force, etc to cover bases = to do everything necessary to be sure that something is successful material to = information or ideas for use in creating a book or other work; something that may impact the expected result to cite sth (as sth) = to mention sth as a reason or an example, or in order to support what you are saying to attribute sth to sth = to say or believe that sth is the result of a particular thing human capital flight = emigration or immigration of individuals who have received advanced training at home brain drain = migration of skilled personnel in search of better standards of living and quality of life, higher salaries, access to advanced technology and more stable political conditions in different places worldwide organizational brain drain = mass exodus of talented workers from a company, often because they sense instability, a lack of opportunity within the company, or they may feel that they can realize their career goals more easily at another company (source: investopedia.com) 203 to on my business trip It will get better till before we get there ]]> 20231124 09:00-09:45 1 active Expressing perspective and stance Describing risk By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced Unit 6 Risk management pg 72 ex 3 reading for stance text A B C D the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 202 active textbook 201 1 Explicit vs implicit stances active edit_ol_qa pix/icons8-collaboration-100_white.png What is a mortgage & property ladder? = financial instrument to help poor people to buy their house → aid for those with a bad credit risk or little money Should a bank manager advise you to take risks & take out a loan if you have little money? 〆probably not → banks make money by lending and NOT by giving investment advice = conflict of interest conflict of interest = situation in which a public official's decisions are influenced by the official's personal interests What is the difference between 'I disagree' (1) and 'I'm afraid I have a different opinion' (2) (1) explicit (2) implicit explicit /ɪksˈplɪsɪt/ = clear and easy to understand implicit /ɪmˈplɪsɪt/ = suggested without being directly expressed If you want to apply for a loan but the manager thinks you won't be able to pay, the bank manager should be [explicit | implicit]? ✓ implicit = take risks at your own cost so the bank can make money! 200 active textbook tmp_pdf/the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd02/the_business_advanced_audio_cd02_14.ogg ]]> 199 2 Reading for perspective active edit_ol_qa pix/icons8-collaboration-100_white.png If you say 'across the board', you sound [objective | subjective] ✓ objective → may sound also confident across the board = including everyone or all, so that all are included; generally speaking If you say 'it could be argued', you sound [assertive | tentative] ✓ tentative → you are aware of both pros & cons but not really confident assertive = confident 'The strategy is successful' → How can you make this sentence more tentative? ✓ It seems that... = create distance (because you are not confident → tentative stance To sound more objective, you can say [there remains little doubt that | in my view] ✓ there remains little doubt that → confident stance To sound apologetic, you can say [we realise that | on balance] ✓ we realise that ↔ you understand / appreciate / recognise on balance = when all factors are taken into consideration 198 active textbook text A B C D Identifying stance expressions
suggested answers

set for homework pg 73 ex 5 expressing stance ]]> 197 3 Expressing stance pix/icons8-dictionary-100_white.png active shuffled_boxes 196 active textbook ✓ I must say set for homework pg 73 ex 5 expressing stance ]]> 195 mortgage and property ladder = financial instrument to help poor people to buy their house explicit /ɪksˈplɪsɪt/ = clear and easy to understand implicit /ɪmˈplɪsɪt/ = suggested without being directly expressed conflict of interest = situation in which a public official's decisions are influenced by the official's personal interests insolvent = declared in law unable to pay debts on balance = when all factors are taken into consideration tentative /ˈtentətɪv/ = done by way of trial, experimental; hesitant, not definite apologetic = offering or expressing apology across the board = including everyone or all, so that all are included to deteriorate (into sth) = to become worse in tatters = ruined, demolished to beleaguer /bɪˈli:ɡə/ = to annoy persistently, pester, bug to withstand = to be strong enough not to be hurt or damaged by extreme conditions, the use of force, etc ERM = enterprise risk management hazard risks = fire, flood, theft, vandalism operational risks = overheads exceed income, suppliers fail to deliver, staff problems... financial risks = cash flow problems, bank refuses overdraft... strategic risks = wrong marketing, poor product placement, competition... proactive = controlling a situation by causing something to happen rather than waiting to respond to it after it happens hazard = source of danger; a possibility of incurring loss or misfortune to put it in a nutshell = to sum up prominent = important or well known; easily seen to mitigate = make less severe or harsh shortfall = amount by which something is less than expected or required compelling = that makes you pay attention to it because it is so interesting and exciting detrimental (to) = causing harm or injury to mitigate = to lessen or to try to lessen the seriousness or extent of to cite sth (as sth) = to mention sth as a reason or an example, or in order to support what you are saying to attribute sth to sth = to say or believe that sth is the result of a particular thing 194 20231121 17:45-18:30 1 active Crisis survivors By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced Unit 6 Risk management pg 71 ex 5 reading Damage control the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 193 2 Damage control active edit_ol_qa pix/icons8-collaboration-100_white.png How do you control damage? ✓ change characters ✓ find a vindicator ✓ blame someone else ✓ be seen as a victim rather than a perpetrator (i.e. villain) → be forgiven more easily Survivors [should | shouldn't] follow conventional wisdom on reputation management 〆shouldn't blindly follow ≠ feel-good gurus Survivors [accept | refuse] short-term losses in return for long-term gains ✓ accept = pain thresholds Nowadays corporate defence is [redundant | relevant] 〆redundant = only an exercise in moral authority Critics [stand up for | ignore] ordinary citizens (the little guy) ✓ stand up for = purport, intend to help Survivors [believe | don't believe] they need showing some moral rectitude for the little guy 〆don't believe the little guy has more rights than the corporation = crisis management does not depend on financial & ethical standards Crisis management depends on [fighting & defeating your opponent | good communication] ✓ defeating your opponent = political model of crisis management Whistle blowers & corporate stalkers [scrutinise with hostility | observe with impartiality] ✓ scrutinise with hostility = to fill the media vacuum 192 active textbook Damage control Indictment is [savvy marketing | sensationalism] (...) = paranoia Lexical material: Damage control pg 71 ex 6 discussion ]]> 191 to grieve = to cause to feel sorrow to be toppled = to fall down, as if collapsing canard /kæˈnɑ:d/ = (formal) a false report or piece of news to worship = to show respect for God or a god, especially by saying prayers, singing, etc. with other people in a church, etc to espouse = (formal) to give your support to a belief, policy etc redemption = act of delivering from sin or saving from evil, act of purchasing back something previously sold virtuous = behaving in a very good and moral way to purport /ˈpə:pət/ = to propose or intend messianic = relating to a messiah promising deliverance to lionise = to assign great social importance to to torpedo = to make (a policy, institution, plan, etc.) ineffective or inoperative; destroy to be under siege /si:dʒ/ = military operation in which an attacking force seeks to compel the surrender of a fortified place by surrounding it and cutting off supplies etc plaintiff = person who brings an action in a court of law indictment /ɪnˈdaɪtmənt/ = official statement accusing someone of committing a crime stalker /'stɔ:kə:/ = person who follows and watches another person over a long period of time in a way that is annoying or frightening; person who follows an animal quietly and slowly, especially in order to kill or capture it whistle-blower = person, usually an employee, who exposes information or activity within a private, public, or government organization that is deemed illegal, illicit, unsafe, fraud, or abuse of taxpayer funds to defeat = to stop sth from being successful; to beat, to win against sb in a war, competition, sports game, etc 190 any guarantees ]]> 20231117 09:00-09:45 1 active Risk management vs damage control By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced Unit 6 Risk management pg 71 ex 5 reading Damage control the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> The Business C1 Unit 6 Risk management 189 active textbook → postponed for practice of new expressions after listening task ]]> 188 1 Lead in Traditional PR (public relations) rules in cases of crisis active edit_ol_qa pix/icons8-collaboration-100_white.png When something goes wrong, according to traditional PR rules you [should always apologise & recall products | fight accusations] ✓ apologise & recall the product (according to traditional PR rules) but often fighting accusations is more effective... If you defend yourself against false accusations, you generate [positive | negative] publicity? 〆negative publicity → should avoid making too much noise (fuss) Unless you are obviously guilty of wrong-doing, you should [defend yourself | attack] ✓ attack = best form of defence 187 active textbook tmp_pdf/the_business_mac_millan_advanced_students_book_pg70-83_unit6_risk_management.pdf the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd02/the_business_advanced_audio_cd02_13.ogg Functional language: Controlling damage pg 70 ex 3 listening for detail the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd02/the_business_advanced_audio_cd02_13.ogg pg 70 ex 4 inference ]]> 186 to tamper = to meddle with or make unauthorized changes to scrap = to cancel or get rid of sth that is no longer practical or useful conventional wisdom = ideas or beliefs generally accepted as true vindicator = person who argues to defend or justify some policy or institution inference = reasoning involved in drawing a conclusion or making a logical judgement on the basis of circumstantial evidence and prior conclusions rather than on the basis of direct observation to be toast = burnt, with no chances of recovering from the mistake Mother Goose (author) = supposed author of a book of nursery rhymes first published as "Mother Goose's Melodies," and usually called simply "Mother Goose." The first English edition is said to have been printed in 1719 in London Mother Goose (book) = traditional book of stories that every child reads Mother Goose rules = traditional rules handed down from generation to generation without questioning Jesse Jackson = United States civil rights leader who led a national campaign against racial discrimination and ran for presidential nomination to stonewall = to obstruct or hinder any discussion, engage in delaying tactics or refuse to cooperate pundit = person who knows a lot about a particular subject and who often talks about it in public; an expert; a Hindu learned in Sanskrit and in the philosophy, religion, and jurisprudence of India to put lipstick on the pig = to make something unpleasant look more attractive by artificial means to worship = to love unquestioningly and uncritically or to excess to repent = (of sth) (formal) to feel and show that you are sorry for sth bad or wrong that you have done to opine /əuˈpaɪn/ = to hold or express as an opinion 185 constantly /'kɔnstəntli:/ provocative /prəˈvɔkətɪv/ meant /'ment/ 20231114 17:45-18:30 1 active What if there is no drinking water? (Lifesaver bottle) By the end of this session you will have studied Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 184 1 Lead in wip edit_ol_qa pix/icons8-collaboration-100_white.png Would you object to drinking water from the Moscow river? 〆probably yes to object to +ing = to say that you disagree with, disapprove of or oppose sth What techniques do you know to make water drinkable? ✓ boiling ✓ filtering ✓ desalination (...) desalination = process of removing salt from sea water Imagine you were in a country struck by water shortages due to war or climate change, how would you ensure access to water? ✓ rely on international aid ✓ relocate populations closer to rivers shortage = situation when there is not enough of the people or things that are needed to ensure = to make sure that sth happens or is definite 183 2 Saving lives with decontaminated water active edit_ol_qa pix/icons8-collaboration-100_white.png How to make filthy water drinkable, Michael Pritchard http://www.ted.com Too much of the world lacks access to clean drinking water. Engineer Michael Pritchard did something about it -- inventing the portable Lifesaver filter, which can make the most revolting water drinkable in seconds. An amazing demo from TEDGlobal 2009. https://www.youtube.com/watch?v=rXepkIWPhFQ ]]> michael_pritchard_how_to_make_filthy_water_drinkable-rxepkiwphfq.mkv How many people around the world are now suffering from diarrhoea since Michael Pritchard started his speech [01'27]? 13 000 people diarrhoea = illness in which waste matter is emptied from the bowels much more frequently than normal, and in liquid form How many children have just died while he was speaking? 4 children Why was Michael Pritchard angry? [02:27] 〆the 2004 Indian Ocean earthquake and tsunami forced people to flee 〆large and destructive category 5 Atlantic hurricane Katerina caused over 1,800 fatalities and $125 billion in damage in late August 2005, especially in the city of New Orleans and the surrounding areas → it took 5 days to get water to the Superdome → people were shooting each other for Tv sets and water to flee = to leave a person or place very quickly, especially because you are afraid of possible danger What is the size of bacteria & viruses? ✓ bacteria ~ 200 nano metres ✓ viruses ~ 25 nano metres nano = one thousand-millionth of a metre What is the size of pores of the solution provided? 15 nano millimetres pore = one of the very small holes in your skin that sweat can pass through; one of the similar small holes in the surface of a plant or a rock Where do the water and ingredients used for the demonstration come from? ✓ river Thames ✓ water from his pond ✓ gift from a friend's rabbit ✓ sewage water sewage = used water and waste substances that are produced by human bodies, that are carried away from houses and factories through special pipes What are the applications of the Lifesaver bottle? ✓ international aid organisations (...) What happens when people congregate in a camp to get water? 〆diseases spread 〆people need tents to live by 〆infrastructure should include sanitation for greater numbers of people → problems keep perpetrating to congregate = to come together in a group to perpetrate = to commit a crime or do sth wrong or evil What is his 'thinking different' approach? ✓ use natural resources ✓ don't walk 4 hours to get water → just make water sterile ≠ don't relocate people → can start rebuilding their lives What is the millennium goal? What can you do with USD 8 billion? ✓ halve the number of people who have no access to drinking water with USD 8 billion to halve = to cut by 2 The UK government spends 12 million pounds per year on foreign aid. What does Michael suggest doing with USD 20 billion? ✓ provide safe drinking water for all aid = money, food, etc. that is sent to help countries in difficult situations In what circumstances could the Lifesaver jerrycan or bottle be used? ✓ natural disaster ✓ camping (...) What technical risks could you have when exploiting the Lifesaver? 〆pores could get clogged before reaching 6000 litres of dirty water 〆some chemicals might get through the pores 〆usage might cost more than half a cent per day to clog = to block sth or to become blocked Why aren't governments already using this solution? 〆lobby by bottled water producers 〆medical and/or sanitary regulations blocking widespread usage of this technology lobby = group of people who try to influence politicians on a particular issue How would you convince people in Russia to buy these products? 〆people are not in a dire situation requiring such temporary solution → sell to hunters & hikers as a camping item dire = very severe Should the government deploy this technology in remote regions? 〆perhaps too expensive even for a settlement → better develop or revamp the local Soviet Union infrastructure to deploy = to use sth effectively to revamp = to make changes to the form of sth, usually to improve its appearance 182 to object to +ing = to say that you disagree with, disapprove of or oppose sth desalination = process of removing salt from sea water shortage = situation when there is not enough of the people or things that are needed diarrhoea = illness in which waste matter is emptied from the bowels much more frequently than normal, and in liquid form to flee = to leave a person or place very quickly, especially because you are afraid of possible danger pore = one of the very small holes in your skin that sweat can pass through; one of the similar small holes in the surface of a plant or a rock sewage = used water and waste substances that are produced by human bodies, that are carried away from houses and factories through special pipes to congregate = to come together in a group to perpetrate = to commit a crime or do sth wrong or evil to halve = to cut by 2 aid = money, food, etc. that is sent to help countries in difficult situations to clog = to block sth or to become blocked lobby = group of people who try to influence politicians on a particular issue dire = very severe to deploy = to use sth effectively to revamp = to make changes to the form of sth, usually to improve its appearance 181 for to other people They spend it for on this jerrican He said that they spended spent 12 million per year ]]> 20231110 09:00-09:45 1 active Case study Locating a recycling centre (2/2) What if there is no drinking water? (Lifesaver bottle) By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Intermediate 2.0 Case study Phoenix pg 85 ex 6 role play → prepare arguments → recycle conditionals e.g. We would accept site A/B/C provided that... the_business_2_0_intermediate_b1_student_s_book_pg84-85_company_and_community_case_study_phoenix.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 180 active textbook tmp_pdf/the_business_2_0_intermediate_b1_student_s_book_pg84-85_company_and_community_case_study_phoenix.pdf We would accept site A/B/C provided that you built a new access road ]]> 179 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png Would you object to drinking water from the Moscow river? 〆probably yes to object to +ing = to say that you disagree with, disapprove of or oppose sth What techniques do you know to make water drinkable? ✓ boiling ✓ filtering ✓ desalination (...) desalination = process of removing salt from sea water Imagine you were in a country struck by water shortages due to war or climate change, how would you ensure access to water? ✓ rely on international aid ✓ relocate populations closer to rivers shortage = situation when there is not enough of the people or things that are needed to ensure = to make sure that sth happens or is definite 178 to object to +ing = to say that you disagree with, disapprove of or oppose sth desalination = process of removing salt from sea water shortage = situation when there is not enough of the people or things that are needed 177 another other issue which is important for us is... in order so that you calculate your efficiency Even if your site would be were on site C we would provide a bus ]]> 20231107 17:45-18:30 1 active Case study Locating a recycling centre By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Intermediate 2.0 Case study Phoenix icons8-reading-100.png pg 84 ex 2 reading the_business_2_0_intermediate_b1_student_s_book_pg84-85_company_and_community_case_study_phoenix.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> Market Leader 3rd edition B1 176 active textbook ✓ only glass and plastic bottles 〆diligent segregation of paper, plastics, metal... feels useless considering containers are mixed What do you do with old cars? 〆dump them in a landfill?! ✓ take them to pieces for spare parts → recycle only if economically justifiable Would you like to live near a recycling centre? 〆probably not ✓ might consider relocating if could enjoy a tax allowance (...) pg 84 ex 1 discussion T / Cl How high tech do you think this company is / could be? ✓ scanners & cameras automatically segregate waste ✓ robots help recycling as efficiently as possible (...) pg 84 ex 2 reading T / Cl Would you locate a recycling centre in the old town? (...) ]]> 175 active textbook tmp_pdf/the_business_2_0_intermediate_b1_student_s_book_pg84-85_company_and_community_case_study_phoenix.pdf the_business_mac_millan/the_business_intermediate_2_0/the_business_intermediate_2_0_audio_cd02/the_business_intermediate_2_0_u6_2.39.mp3 pg 85 ex 4 5 discussion pg 116 group A planning dept pg 118 group B residents pg 121 group C Phoenix T / Cl Could you include a museum and a research centre attached to the recycling facility to justify its location close to the school? ✓ operation 'charm & diplomacy' (...) pg 85 ex 6 role play → recycle conditionals e.g. We would accept site A/B/C provided that We would accept site A/B/C provided that you built a new access road ]]> 173 wip textbook 172 hazardous /ˈhæzədəs/ = risky, dangerous to ensure = to make sure, make certain recycling = act of processing used or abandoned materials for use in creating new products landfill = area of land where large amounts of waste material are buried under the earth cause (for the good ~) = idea that people support or fight for; дело (правое, благородное и т.п) to charm = to please or attract sb in order to make them like you or do what you want to be concerned by = to worry about prohibitive = preventing people from doing sth; discouraging derelict = (especially of land or buildings) not used or cared for and in bad condition 171 in otherwise the rubbish will be collecting and collecting collected endlessly with some possible impact to on the environment There is an idea of that they can give a new life Some organisation could be against of this construction We're going to protest if it would be is needed ]]> 20231103 09:00-09:45 1 active Taking measures to mitigate risks Defusing tension By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Lifestyle Upper Intermediate Risk assessment (no new homework) lifestyle_upper_intermediate_students_book_pg_70-73_168_risk_assessment_mixed_conditionals.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 170 1 Anticipating risks active edit_2columns_2qa List risks and preventive measures to ensure the safety of the event. Risk assessment: 〆wild fire in surrounding woods 〆hungry wild bears 〆presence of paparazzi 〆car park = potential bottleneck (because it is too small) 〆restrict access to activists disrupting the conference 〆activists hiding in caves or woods Preventive measures: → patrol surrounding caves & woods → use different accesses to avoid traffic congestion ✓ entrance A for VIP → provide limousine for VIP ✓ entrance B for the press → reserve car park for the press ✓ entrance C for visitors → schedule a shuttle for visitors → video monitoring of the river bank ✓ rescue boat at disposal ✓ carry out security checks before visitors reach entrances ✓ locate smoking areas within the building only ✓ set out procedures in case of emergency 169 active textbook tmp_pdf/lifestyle_upper_intermediate_students_book_pg_70-73_168_risk_assessment_mixed_conditionals.pdf lifestyle/lifestyle_upper_intermediate/lifestyle_upper_intermediate_audio_cd02/lifestyle_upper_intermediate_audio_cd02_4.ogg pg 73 ex 10 speaking ]]> 168 2 Considering alternatives 20230403 hw20230407 pix/icons8-metronome-filled-100_white.png pix/icons8-collaboration-100_white.png pix/icons8-dictionary-100_white.png active edit_ol_qa prep_ol_qa You work for the Rockdale Centre. Consider alternative solutions. Supposing that employees gathered to protest, I would try to take advantage of the situation and show the Rockdale centre can manage such challenges show you can manage challenges If we meet unauthorised reporters we will escort them out of the premises to escort = to accompany Should 1 000 protesters come we could use helicopters to evacuate VIPs evacuate If you step down to pressure once, you won't be perceived as a reliable partner to be perceived as If we had organised an interview with Hamilton before announcing his participation in the event we would not have such a dilemma now dilemma Had all conferences in the world been cancelled each time disruptions by protesters were expected, no conference would have made it possible to exchange new ideas no exchange of ideas possible 167 3 Role play role_play active Find means to defuse tension before the event. Then, re-consider if you should go ahead with the conference or cancel it. Recycle new expressions and language. You want to cancel the event or at least stop Carl Hamilton from attending. ✓ Had we known about accusations of dumping toxic waste earlier, we wouldn't have invited him in the first place! ✓ If we met Hamilton to understand his viewpoint on allegations of pollution, we could take a more informed decision... 〆Should anyone get hurt no organisation will ever want to come back here! 〆Won't VIPs call off their visit if they find out their security is at risk? → avoid a shouting match when opponents insult each other You want Carl Hamilton to be a speaker and prove the Rockdale Centre can manage such challenges. ✓ If we run the event as planned we could turn a threat into an opportunity! ✓ We would build a reputation for reliability & crisis management. → What if we arranged a meeting between the protest leaders & Hamilton before the conference actually begins? ✓ extra Tv coverage of the event ✓ good publicity 166 active textbook SSS support their opinion → use mixed conditionals from pg 71 ex 4 ]]> 165 allegation (of sth) (against sb) | ~ (that ...) | ~ (about sb/sth) = public statement that is made without giving proof, accusing sb of doing sth that is wrong or illegal fire extinguisher = metal container with water or chemicals inside for putting out small fires agile = able to think quickly and in an intelligent way; able to move quickly and easily to accuse ~ sb (of sth) = to say that sb has done sth wrong or is guilty of sth 164 damaged polluted the Black Sea with toxic chemicals It could influence to their reputation ]]> 20231031 17:45-18:30 1 active Risk assessment Taking measures to mitigate risks By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Lifestyle Upper Intermediate Risk assessment pg 73 ex 6 vocab lifestyle_upper_intermediate_students_book_pg_70-73_168_risk_assessment_mixed_conditionals.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 163 active textbook tmp_pdf/lifestyle_upper_intermediate_students_book_pg_70-73_168_risk_assessment_mixed_conditionals.pdf ✓ local zoologists, vets (experienced in dealing w/ wild animals) ✓ public authorities (in charge of managing natural catastrophe) What skills would you need? ✓ analytical skills ✓ being able to anticipate potential problems (fire, natural disasters, threats to health) ✓ experienced in ensuring procedures are in place in case of emergency ✓ quick decision making (military discipline) pg 72 ex 1 2 3 listening lifestyle/lifestyle_upper_intermediate/lifestyle_upper_intermediate_audio_cd02/lifestyle_upper_intermediate_audio_cd02_3.ogg Lexical material: What if, unless, provided that, supposing, in which case set for homework pg 72 ex 4 vocab pg 72 ex 5 speaking ]]> 162 In case of vs if active grammar the case of = reason → would be configured ≠ because of being deployed ✓ when (= if) = condition → would be configured if they were deployed [If | In case] the Customer receives a written notice from the Contractor, it shall provide the requested documents. - if = only when it receives a written notice → condition - in case = before the transaction begins → reason ]]> 161 active textbook Grammar: Conjunctions pg 73 ex 6 vocab pg 73 ex 7 vocab word focus: connectors feedback ]]> 160 active textbook ]]> 159 to reassure /ˌriːəˈʃɔːr/ = to comfort someone and stop them from worrying to dispatch ~ sb/sth (to ...) (formal) = to send sb/sth somewhere, especially for a special purpose to blow up = to break or destroy or to be destroyed by explosion circumstance = conditions and facts that are connected with and affect a situation, an event or an action faulty = not perfect; not working or made correctly bizarre = strange, odd confident = sure of oneself outbreak = sudden eruption of anger, war, disease, rebellion, etc in case = because of a possibility of something happening, being needed, etc; in connection with someone or something, or in the situation of something; an in case-clause gives a reason while an if-clause describes a condition supposing that = used to ask sb to pretend that sth is true or to imagine that sth will happen provided that = (only) if - used to emphasise if; impose specific conditions or set limits on a situation; as long as, so long as, on condition that used to say what must happen or be done to make it possible for sth else to happen to escort sb from = to accompany to patrol = to walk or travel around an area, esp. at regular intervals, in order to protect or supervise it squad = section of a police force that deals with a particular type of crime; group of players or competitors from which a team is chosen for a particular game or match to close off = to isolate or separate premises = building and land near to it that a business owns or uses disruption = act of delaying or interrupting the continuity riverbank = ground along either side of a river 158 to organisations who know... We have to prepare the a (contingency) plan what which | that we have to do implement in case of fire in order so that nobody has any problems with their stomach ]]> 20231027 09:00-09:45 1 active Mixed conditionals - review By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Lifestyle Upper Intermediate Risk assessment pg 71 ex 4 5 grammar lifestyle_upper_intermediate_students_book_pg_70-73_168_risk_assessment_mixed_conditionals.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> Lifestyle B2 157 active textbook Grammar: Elision + connected speech (linking) pronunciation of [contracted] forms have /hæv/ - 've /əv/ had /hæd/ - 'd /əd/ contractions would /wud/ would've /wudəv/ wouldn't it /ˈwudn(t)ɪt/ that'd be much too expensive = that would be /ðætəd bi:/ linking you would have you'd 've /j[u:/u/ə] /dəv/ pg 71 ex 6 grammar ]]> 156 active textbook conditionals mindmap ]]> 155 20210423-1523 If clause + will (result in the main clause) active grammar 154 1 Predicting negotiation outcomes pix/icons8-treadmill-100_white.png wip edit_2columns_2qa Predict what objections a difficult customer may make to working with you. Brainstorm causes and solutions. When we pay more money for a product we want to see quality and real benefits (zero conditional) If you choose our product, you will work faster (1st conditional) If you buy our product (...) (1st conditional) ✓ we will dispatch the first order free of charge ✓ it will blow up your mind ✓ you'll save money ✓ you'll be satisfied to dispatch ~ sb/sth (to ...) (formal) = to send sb/sth somewhere, especially for a special purpose to blow up = to break or destroy or to be destroyed by explosion If you don't buy our product 〆 you'll have to spend more money & time on older solutions 〆 you won't get free training 〆 competition for new markets will be more difficult 153 2 Role play role_play wip Recycle new expressions and language. You work in a big company which has financial difficulties. Reassure your customer. Note: subordinate if clause + will → result is in the main clause (...) ]]> You are a difficult customer. Ask what will happen in various circumstances. I'm worried prices will increase because of inflation! If your delivery is late, will I get a discount? What if the product is faulty? Do I get a refund? Can I return a product if I don't like its colour? (...) 152 teething = small problems that a company, product, system, etc. has at the beginning;Despite different teething problems our company is anticipating a prosperous year 2023 black swan = metaphor describing an event which is unanticipated (perhaps because it seemed impossible or because no-one had considered it before), but which has very far-reaching consequences fix = (informal) solution to a problem, especially an easy or temporary one glitch = (informal) small problem or fault that stops sth working successfully to pre-empt = to prevent something from happening by taking action first runway = long narrow strip of ground with a hard surface that an aircraft takes off from and lands on to breach = not to keep to an agreement or not keep a promise 151 20231025 17:00-17:45 1 active Finding fixes By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Lifestyle Upper Intermediate Risk assessment lifestyle_upper_intermediate_students_book_pg_70-73_168_risk_assessment_mixed_conditionals.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> Lifestyle B2 150 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png What are these 2 men in the photo doing? Are they well equipped? ✓ they are finding fixes ✓ wear a helmet & appropriate outfit fix = (informal) solution to a problem, especially an easy or temporary one Could they have prepared better to such glitches? or are these usual teething problems? ✓ get a ladder (...) glitch = (informal) small problem or fault that stops sth working successfully teething problems = small problems that a company, product, system, etc. has at the beginning If you were in their situation, what would you do? ✓ call maintenance (...) What are contingencies? How do you deal with them? → make contingency plans contingency = events that may or may not happen, possibility black swan = metaphor describing an event which is unanticipated (perhaps because it seemed impossible or because no-one had considered it before), but which has very far-reaching consequences 149 active textbook pg 70 ex 1 speaking ]]> 148 active textbook tmp_pdf/lifestyle_upper_intermediate_students_book_pg_70-73_168_risk_assessment_mixed_conditionals.pdf lifestyle/lifestyle_upper_intermediate/lifestyle_upper_intermediate_audio_cd02/lifestyle_upper_intermediate_audio_cd02_1.ogg Grammar: Mixed conditionals pg 71 ex 4 grammar ]]> 147 20190618-0937 Conditionals active decks deck_of_phrases_conditionals.csv 146 20190624-1736 active review 145 active textbook conditionals mindmap ]]> 144 teething = small problems that a company, product, system, etc. has at the beginning;Despite different teething problems our company is anticipating a prosperous year 2023 black swan = metaphor describing an event which is unanticipated (perhaps because it seemed impossible or because no-one had considered it before), but which has very far-reaching consequences fix = (informal) solution to a problem, especially an easy or temporary one glitch = (informal) small problem or fault that stops sth working successfully to pre-empt = to prevent something from happening by taking action first runway = long narrow strip of ground with a hard surface that an aircraft takes off from and lands on to breach = not to keep to an agreement or not keep a promise 143 20231019 20231010 15:30-16:15 1 active Manners and etiquette - Improving communication & interpersonal skills By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced pg 47 ex 5 writing the_business_mac_millan_advanced_students_book_pg44-47_managing_conflict.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Rising star makes sparks fly the_business_upper_intermediate_2_0_students_book_pg32-33_meteor_bank.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 142 active textbook tmp_pdf/the_business_upper_intermediate_2_0_students_book_pg32-33_meteor_bank.pdf the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_042.ogg the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_043.ogg the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_044.ogg the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_045.ogg T / Cl Is the bank growing too fast? to the detriment of older customers? 〆it won't be growing too fast if development is supported by adequate measures → upskilling of staff → investment in staff (...) What is the most important for a bank? ✓ data security & confidentiality → no way to outsource IT to a 3rd party?! pg 33 ex 5 discussion ]]> 141 2 Follow-up active edit_ol_qa pix/icons8-collaboration-100_white.png How would you expand the bank's business? What stages would you go through? ✓ centralise to ensure same procedures & standards are running in all subsidiaries ✓ replicate, make information redundant for increased reliability through a computer grid What do you think were the reasons for recruiting S.Finlay in the first place? ✓ manage the expansion ✓ meet the rising demand for electronic services ≠ outsource IT What skills does S.Finlay need to improve? What training does he need? 〆managers & sys admins don't understand S.Finlay's strategy 〆staff members don't understand S.Finlay's strategy → share vision = like many IT gurus, S.Finlay may be less skilled at managing people → improve change management skills → communicate action plans better What are your conclusions? Should S.Finlay be replaced? ✓ give oneself the means to achieve your goals ✓ recruit more experienced staff ✓ S.Finlay needs to improve his communication & interpersonal skills to manage more efficiently 140 active textbook ]]> 139 wip textbook Strengths Weaknesses Opportunities Threats ]]> 138 deliberate = done on purpose rather than by accident; planned malicious = intending or intended to do harm can't make an omelette without breaking (some) eggs = to achieve a certain goal one must sometimes incur damage, experience difficulties, or make sacrifices to the detriment of = at the cost of exhausted = very tired to get rid of sb/sth = to make yourself free of sb/sth that is annoying you or that you do not want; to throw sth away to blame ~ sb/sth (for sth) | ~ sth on sb/sth = to think or say that sb/sth is responsible for sth bad to claim = to say that sth is true although it has not been proved and other people may not believe it; to demand or ask for sth because you believe it is your legal right to own or to have it glitch = (informal) a small problem or fault that stops sth working successfully, e.g. A few technical glitches forced us to postpone the demonstration; sudden irregularity or malfunction (of equipment etc.) demanding = (of a person) expecting a lot of work or attention from others; not easily satisfied 137 for into parts He works for 15 hours a day They don't need to spend money for on capital expenditures ]]> 20231010 09:00-09:45 1 active Rising star makes sparks fly By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced pg 47 ex 5 writing the_business_mac_millan_advanced_students_book_pg44-47_managing_conflict.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate pg 32 ex 2 reading Rising star makes sparks fly pg 32 ex 3 memo analysis the_business_upper_intermediate_2_0_students_book_pg32-33_meteor_bank.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> The Business Upper Intermediate 2.0 B2 2 Information technology IT downtime, hardware upgrade, soft skills retraining Collecting feedback, suggesting solutions Conflict management (when sparks fly) Meteor Bank 136 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png When and why would experienced staff resign? ✓ disagreement with hierarchy ✓ resistance to change ✓ better work opportunities from the competition to resign = to officially tell sb that you are leaving your job, an organization, etc What knowledge management and/or security issues are likely when experienced staff leave a company? 〆customer dissatisfaction (due to lack of personalised service) 〆delays in delivery 〆longer work hours What kind of manager & set of skills are needed when rejuvenating a company's workflow? ✓ a manager with determination that is not offending other people ✓ being result oriented in a way that is not working against employees' workflow ✓ diplomacy with senior staff to rejuvenate = to make young again 135 active textbook Lexical material: Staff turnover, restructuring, downtime pg 32 ex 1 discussion T / Cl What kind of person is a rising star: ambitious, determined, workaholic? (...) Such a rising star will make changes that are probably easy - or difficult - to put in place? ✓ probably generate resistance → make sparks fly to make sparks fly = to increase risks of a dispute, to clash pg 32 ex 2 reading Rising star makes sparks fly ]]> 134 active textbook ✓ will drag = future simple → promise ]]> 133 20210630-1227 Arrangements, plans, promises and intentions active decks deck_of_phrases_future_arrangements_plans_promises_intentions.csv 132 20190418-1837 Future forms active decks deck_of_phrases_future_forms.csv 131 active textbook future forms mindmap
future_forms_mindmap.pdf ]]> 130 to resign = to officially tell sb that you are leaving your job, an organization, etc turnover = rate at which employees leave a company and are replaced by other people job rotation = practice of changing staff at frequent intervals by discharges and substitutions teething = small problems that a company, product, system, etc. has at the beginning to irritate = to annoy sb, especially by sth you continuously do or by sth that continuously happens to make sparks fly = to increase risks of a dispute, to clash lenient = not as strict as expected when punishing sb or when making sure that rules are obeyed to drag = to pull sb/sth along with effort and difficulty to rejuvenate = to make young again 129 another other case could be if... We have to organise the a process of education so that (OR with which) experienced staff teach them (OR in order to teach them) ]]> 20231006 09:00-09:45 1 active Dealing with communication breakdowns By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced pg 47 ex 3 reading the_business_mac_millan_advanced_students_book_pg44-47_managing_conflict.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 128 active textbook use pg 44 ex 6 Bolton & Bolton chart ]]> 127 1 Conclusion active edit_ol_qa pix/icons8-collaboration-100_white.png Could they have avoided a communication breakdown? How? Conflict management & situational management charts ]]> What is Jasmine's profile? ✓ expressive (too much responsiveness in sections 3 4) What is Lee's profile? ✓ driver 〆if he was only analytical, he would have accepted Jasmine's proposal ✓ has been too assertive at the cost of Jasmine's proposal How can you explain the conflict? Hersey & Blanchard - Situational leadership
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]]> Why did the difference of opinion degenerate into a shouting match? McGregor - Theory X and Theory Y Management
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→ Lee behaved like a manager focusing on produce or perish

Blake & Mouton - Managerial chart

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]]> What steps should have been taken? (see pg 44 ex 6 pt 3c) 〆issuing a written warning will not help solve the situation ✓ director should have provided more direction → consider assigning a new team Could this be a management mistake? Hersey & Blanchard - Situational leadership
situational_leadership_curve_hersey_blanchard.jpg
]]> 126 active textbook ✓ tentative If Lee is a driver, his letter will be more [tentative | persuasive] ✓ persuasive → practise pg 20 ex 2 key expressions → should have considered postponing deadlines set for homework - to be confirmed pg 47 ex 5 writing ]]> 125 secretive /sɪˈkri:tɪv/ = inclined to make or keep secrets; uncommunicative to come to a head = when a situation reaches a point where something must be done about it prohibitive = (of a price or a cost) so high that it prevents people from buying sth or doing sth to kill two birds with one stone = to succeed in doing two things by only one action; get two results from one effort to turn the tables on someone = to change a situation so that you now have an advantage over someone who previously had an advantage over you persuasive = able to persuade sb to do or believe sth; convincing unsubtle = obvious, plain, clear 124 organise work in a team ...to explain how can they can work ]]> unsubtle /ən'sətəl/ 20231003 17:45-18:30 1 active Change curve Defending yourself vs avoiding conflicts Discourse markers (2/2) Adverbial clauses, coordinators, subordinators By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced pg 46 ex 2 conjunctions the_business_mac_millan_advanced_students_book_pg44-47_managing_conflict.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 123 1 pix/icons8-collaboration-100_white.png Discourse markers B2 active deck_shuffled_lines_valign deck_shuffled_lines_halign shuffled_boxes prep_deck_shuffled_lines_halign in order to finish the project → expressing a purpose / result]]> expressing a cause expressing a purpose / result expressing a contradiction adding an argument considering all aspects ]]> expressing a cause since as Following In accordance with (Given the current situation) expressing a purpose / result Consequently expressing a contradiction though in spite of while yet still nevertheless Having said that adding an argument Moreover considering all aspects To put it in a nutshell Bearing in mind (Having said that) Given the current situation ]]> 122 2 pix/icons8-collaboration-100_white.png Discourse markers C1 active deck_shuffled_lines_valign deck_shuffled_lines_halign shuffled_boxes prep_deck_shuffled_lines_halign with a view to finishing the project → expressing a purpose / result]]> expressing a cause expressing a purpose / result expressing a contradiction adding an argument emphasising considering all aspects ]]> expressing a cause Owing to On account of expressing a purpose / result It gave rise to It brought about hence with a view to (+ gerund) expressing a contradiction despite nonetheless Contradictory to adding an argument Furthermore emphasising Surprised, I couldn't say anything Much unexpected as it may be, However strange it may sound, ... Not only was it ..., it was also ... Try as you might, considering all aspects Seeing that To cut a long story short, ]]> 121 20221031-0935 active review vocab_discourse_markers_b2_03.csv 120 active textbook ]]> 119 2 pix/icons8-dictionary-100_white.png Change curve active wip xml_multi_dd_row Change curve - negative emotions (denial, anger, blame, guilt, sadness) How do people react to change? How may resistance to change impact the company? italics) with the stages]]> 10 9 left shock shock negative emotions negative emotions negative emotions negative emotions process adjustment process adjustment ]]> 1;2 3;4 5;6 7;8 9;10 11;12 13;14 15;16 denial It's not true!
That's impossible! anger What the hell! blame It must be their fault... guilt Is it really our fault? sadness Oh dear, dear, dear... energy drops I can't do anything else
I don't know what to do regain of confidence I think we can try doing something about it! energy emerges Let's try this and that. ]]> shock denial anger → inability to take rational decisions negative emotions blame guilt sadness energy drops → lack of motivation & future goals process adjustment regain of confidence energy emerges → need for new team building & strategies ]]> 118 active textbook demo: section 1 → practise conjunctions only with sections 2 - 7 → read for gist sections 1-8 again, then do ex 4 ]]> 117 owing to = because of following (+ noun phrase) = as a result of to bring about = to result in to give rise to = to result in to put it in a nutshell = to sum up with a view to (+ gerund) = in order to however = used to introduce a statement that contrasts with sth that has just been said; but yet = in spite of what has just been said in spite of (+ noun phrase) = although despite (+ noun phrase) = although nevertheless = in spite of sth that you have just mentioned nonetheless = in spite of this fact having said that = despite what has just been said whereas = used to compare or contrast two facts; in contrast or comparison with the fact that; although; in spite of the fact that while = although; in spite of the fact that bearing in mind = remembering and considering something when making a decision or before taking action 116 20230929 09:00-09:45 1 active Are you the manager that people love to hate? Models for management and conflict styles By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced pg 44 ex 2 3 reading pg 45 Are you the manager that people love to hate? the_business_mac_millan_advanced_students_book_pg44-47_managing_conflict.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 115 active textbook pg 45 Are you the manager that people love to hate? ]]> 114 active textbook pg 44 ex 6 discussion T / Cl When would you need to sugarcoat problems? ✓ in a crisis to avoid panic ]]> 113 1 Adapting management styles active edit_ol_qa pix/icons8-collaboration-100_white.png McGregor - Theory X and Theory Y Management
mc_gregor_theory_x_theory_y_management_chart01.pngmc_gregor_theory_x_theory_y_management_chart02.png

Hersey & Blanchard - Situational leadership

hersey_and_blanchard_situational_management_chart.pngsituational_leadership_2_hersey_blanchard.jpgsituational_leadership_curve_hersey_blanchard.jpg

Blake & Mouton - Managerial chart

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Robert & Dorothy Bolton - Conflict management chart

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Kilmann - Conflict management chart

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]]> How can you use the management charts to understand your manager better, or be a better manager yourself? ✓ interpret their management style → read between the lines (what is meant vs what is said) ✓ make feedback constructive → take criticism with a pinch of salt ✓ anticipate their expectations → mitigate or sugar-coat challenges if relevant ✓ voice your plans in-line with their strategies → explain your concern for production ✓ use language appropriate to the context → distinguish registers (incl. coherent lexical material and intonation) When is delegating / observing the wrong management style? 〆just a way to hide the manager's lack of competences, guidance and/or feedback = nobody knows about the details of your work better than you do What management style(s) do you need for a start up? ✓ produce or perish at the early stages ✓ telling / directing How should managers deal with trade union strikes? ✓ try a more accommodating style 〆making too many concessions to keep trade unions happy What management style(s) are best to mitigate a crisis? ✓ be an assertive driver 〆avoid produce or perish Have you ever had managers who were behaving in an extremely competitive manner? ✓ for some managers demonstrating their leadership could be just a lifestyle 〆rivalry among departments generates a conflictual atmosphere ≠ everyone should have a fair chance of winning → competitive environment should stimulate staff & be constructive When can you consider a conflict has been solved in a successful way? ✓ avoided compromising = when both parties lose ✓ manage collaborating = when both parties make a synergy 112 demeanour /,di'mi:nə:/ = way that sb looks or behaves phoney /ˈfəunɪ/ = (informal, disapproving) not real or true; false, and trying to deceive people brusque /'brəsk/ = using very few words and sounding rude to concede = sth (to sb) | ~ sb sth to admit that sth is true, logical, etc to bark out sth = to give orders, ask questions, etc. in a loud, unfriendly way to solicit sth (from sb) | ~ (sb) (for sth) = to ask sb for sth, such as support, money, or information; to try to get sth or persuade sb to do sth to sugarcoat = to cause to appear more pleasant or appealing to belittle = to make sb or the things that sb does seem unimportant scapegoat = someone who is punished for the errors of others 111 unrespective disrespecting attitude ...in a way the other person could admit accept | understand | apprehend They don't do get | obtain | achieve proper results ]]> 20230926 17:45-18:30 1 active Managing people the hard way By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced pg 44 ex 2 3 reading pg 45 Are you the manager that people love to hate? the_business_mac_millan_advanced_students_book_pg44-47_managing_conflict.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 110 Quarterly test (logs) active quarterly_test_logs test_log_Evgenia_20230921_2359_quarterly_test_nlmkind021_20230919.xml 109 active textbook tmp_pdf/the_business_mac_millan_advanced_students_book_pg44-47_managing_conflict.pdf the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd01/the_business_advanced_audio_cd01_50.ogg the_business_advanced_audio_cd01_50.ogg ]]> 108 wip textbook pg 45 Are you the manager that people love to hate? ]]> 107 1 pix/icons8-collaboration-100_white.png Johari Window Describing profiles (Johari Window) active deck_shuffled_lines_halign prep_deck_shuffled_lines_halign
known to you
not known to you
known to others
not known to others
]]> 106 105 The responsiveness is taking in into account people's feelings ]]> 20230922 09:00-09:45 1 active Managing people By the end of this session you will have studied Complete quarterly test 〆no dictionaries 〆no language notes → complete as h/w by Friday 20230922 → time allowed: 60min Quarterly test (on-line version) smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business Advanced pg 44 ex 2 3 reading pg 45 Are you the manager that people love to hate? the_business_mac_millan_advanced_students_book_pg44-47_managing_conflict.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> The Business Advanced C1 Unit 4.1 Management style 104 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png Answer the following questions. Which management style is more effective [authoritarian | democratic]? ✓ depends on context ✓ depends on professional experience and maturity of both the manager and their team members e.g. control freaks rely heavily on micromanagement in developing economies because they don't trust their staff to be responsible enough maturity = quality of thinking and behaving in a sensible, adult manner; state of being fully grown or developed What are the advantages of an authoritarian management style? ✓ faster ✓ better results autocratic = authoritarian, offensively self-assured or given to exercising usually unwarranted power What are the pros of a democratic management style? ✓ encourage better work environment & relationships among people ✓ involve staff in the decision-making process ✓ strive to achieve longer term goals ✓ fosters creativity & innovation to foster = to promote the growth of What recommendations can you make about management styles? ✓ train both leader & autocratic management styles ✓ be flexible but preserve your spine ✓ be responsible for decisions based on team feedback ✓ support & defend staff members performance spine = backbone; row of small bones that are connected together down the middle of the back 103 active textbook ✓ sports coach What sort of manager is likely to show more empathy? ✓ a parent pg 44 ex 1 discussion ]]> 102 active textbook set for homework pg 44 ex 2 reading pg 45 Are you the manager that people love to hate? pg 44 ex 3 vocab ]]> 101 active textbook ✓ professional self-development ✓ challenging goals 〆threats of dismissal (...) (...)
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T / Cl Imagine a chart with a scale of 9 on both axes x means a manager believes people [need to be threatened | need satisfaction]? ✓ need to be threatened → y means a manager believes people need satisfaction Where is 9:1? ✓ x axis far right ✓ y axis bottom Where would be a field marshal? ✓ 9:1 ]]> 100 active textbook tmp_pdf/the_business_mac_millan_advanced_students_book_pg44-47_managing_conflict.pdf the_business_mac_millan/the_business_advanced/the_business_advanced_audio_cd01/the_business_advanced_audio_cd01_50.ogg the_business_advanced_audio_cd01_50.ogg pg 44 ex 6 discussion (to be continued) ]]> 99 abrasive = rude and unkind; acting in a way that may hurt other people's feelings field marshal = officer holding the highest rank in the army rebel = person who takes part in an armed rebellion against the constituted authority street fighter = contestant who is very aggressive and willing to use underhand methods to preserve = to keep a particular quality, feature, etc.; to make sure that sth is kept spine = backbone; row of small bones that are connected together down the middle of the back assertiveness = aggressive self-assurance; given to making bold assertions gee /'dʒi:/ = exclamation (especially AmE) a word that some people use to show that they are surprised, impressed or annoyed 98 go reach (come up with) the same conclusions ]]> hierarchical /,hai'rɔrkəkəl/ 20230919 17:45-18:30 1 active Making staff feel safe By the end of this session you will have studied Complete quarterly test 〆no dictionaries 〆no language notes → complete as h/w by Friday 20230922 → time allowed: 60min Quarterly test (on-line version) vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 1 Why good leaders make you feel safe? 20230915 hw20230919 pix/icons8-collaboration-100_white.png Why good leaders make you feel safe | Simon Sinek What makes a great leader? Management theorist Simon Sinek suggests, it's someone who makes their employees feel secure, who draws staffers into a circle of trust. But creating trust and safety — especially in an uneven economy — means taking on big responsibility. https://www.youtube.com/watch?v=lmyZMtPVodo]]> 97 1 Why good leaders make you feel safe? active move_html5_video why_good_leaders_make_you_feel_safe_simon_sinek-lmyzmtpvodo.mp4 96 1 Why good leaders make you feel safe? 20230915 hw20230919 active edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png Why good leaders make you feel safe | Simon Sinek What makes a great leader? Management theorist Simon Sinek suggests, it's someone who makes their employees feel secure, who draws staffers into a circle of trust. But creating trust and safety — especially in an uneven economy — means taking on big responsibility. https://www.youtube.com/watch?v=lmyZMtPVodo]]> Why was Captain Swenson recognised? ✓ ran into live fire when caught in an ambush in Afghanistan ✓ rescued the wounded ✓ pulled out the dead = brave → reminiscent of a hero? to recognise = to express obligation, thanks, or gratitude for What is remarkable about what Captain Swenson did? ✓ he kissed his wounded soldier who was being evacuated by helicopter → emotional intelligence? emotional intelligence = ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict What is the difference in making sacrifices in the army and in business? ✓ in the army, they're willing to sacrifice themselves so that others may gain → leaders are rewarded with a medal ✓ in business, leaders give bonuses to people who are ready to sacrifice others so that leaders may gain = opposite action Do you know of - or believe that - soldiers are attracted by the ideology: having a vocation, giving a service to their country? 〆their environment doesn't define how they act ✓ they would sacrifice themselves for you (if you can create the right environment) vocation = type of work or way of life that you believe is especially suitable for you What is special about this environment? What are the 2 key ingredients? ✓ trust ✓ cooperation ≠ words or instructions → empathy What is the circle of safety? ✓ an area where the tribe of social animals collaborate together → feel safe ✓ protect against external danger = feeling of trust & cooperation How does the anecdote of the airport staff support the anti-thesis (i.e. situation in which you are not in the circle of safety)? 〆if you don't follow the rules → lose your job = don't trust their leaders What makes a good parent? ✓ giving love ✓ ensuring education ✓ teaching discipline ✓ providing support to make great achievements ✓ giving opportunities to try and fail → be a role model? How many leaders prepare their successors? 〆lack of talent management 〆little concern for knowledge management = self-protection in Russia What is lifetime employment policy? ✓ don't lay off staff for performance issues (because you wouldn't lay off children either) → coach when there is an issue 〆shouldn't hamper need to learn new skills to remain competitive! Would you sacrifice numbers to save people? ✓ in practice, reduce operational costs before labour costs because recruiting is time consuming What is the difference between head counts and heart counts? ✓ don't lay off staff during hard times ✓ people who feel safe will collaborate better & spontaneously make compromises = better to all suffer a little than one should suffer a lot How different are some of the recognised leaders at the top and unofficial leaders at the bottom? ✓ many leaders at the top feature only authority 〆they lack empathy 〆they are not trusted ✓ leaders at the bottom (usually) lack authority → feature consideration for others ✓ they are trusted = create a safe environment Why are some staff members ready to sacrifice themselves? ✓ because that's what their managers would do for them = guarantee of a safe environment for all ≠ networking → recruit candidates who will be a good fit for your team 95 ambush = act of hiding and waiting for sb and then making a surprise attack on them reminiscent of = reminding you of sb/sth to recognise = to express obligation, thanks, or gratitude for emotional intelligence = ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict predisposition /'pri:dɪspə'zɪʃ(ə)n/ (to / towards sth) | ~ (to do sth) = condition that makes sb/sth likely to behave in a particular way or to suffer from a particular disease; предрасположение empathy with sb/sth | for sb/sth | between A and B = ability to understand another person's feelings, experience, etc 94 the army there it is easier to find an example of... To my mind, this is depend depends on the environment When a person doesn't feel safety safe at in their job ]]> 20230915 09:00-09:45 1 active Reducing tension & establishing a dialogue By the end of this session you will have studied Complete quarterly test 〆no dictionaries 〆no language notes → complete as h/w by Friday 20230922 → time allowed: 60min Quarterly test (on-line version) smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Constructive criticism, recognising merit pg 55 ex 5 vocab the_business_upper_intermediate_2_0_students_book_pg54-55_coaching.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 93 active textbook pg 55 ex 6 role play → follow procedures re recognising merit & constructive criticism ]]> 92 1 Carrot or stick? active edit_ol_qa pix/icons8-collaboration-100_white.png visual ]]> Some people believe work in a nuclear power plant is more pleasant and less stressful than in a commercial company? Why? ✓ life-long employment ✓ less competitive environment → feel safe at work 〆creativity & initiative means taking risks life-long employment = promise by a company to an employee that they will have a job for their whole working life Which is the most efficient way of managing people: the carrot or the stick? Why? What does it depend on? ✓ threatening can be faster only in the short term ✓ motivation works better in the long term → depends on staff, corporate culture... How should management styles adapt to the subordinates professional experience & social maturity? ✓ many people don't want to be held responsible 〆could be punished by a society that is not ready to be wrong → make sure staff understand they are allowed to make mistakes(!) → coach younger staff members to understand your corporate culture Should a good leader be able to work in different industries because they are expected to manage people rather than be specialists? ✓ soft skills become more important than hard skills = coaching, motivating, grooming... soft skills = aka common skills or core skills, skills applicable to all professions, and include critical thinking, problem solving, public speaking, professional writing, teamwork, digital literacy, leadership, professional attitude, work ethic, career management and intercultural fluency hard skills = job-specific abilities or knowledge learned through education, hands-on experience, or training Should management styles embrace mentoring of new hires? ✓ managers are inspirational, may be a role model 〆peer review may be more effective → adequate induction is essential ✓ formal knowledge about the company ✓ understanding of the corporate culture mentoring to understand new hires needs & difficulties → mentors should also be trained! to embrace = (formal) to accept an idea, a proposal, a set of beliefs, etc; to include How often do leaders groom their successors? Is it important? 〆leaders may be afraid of future competition → depends on mutual trust ✓ genuine leaders are not afraid to be ousted because they put corporate success first to groom sb (for / as sth) = to prepare or train sb for an important job or position to oust = to force sb out of a job or position of power, especially in order to take their place Why should leaders make staff feel safe? ✓ motivated staff will work better in the long term ✓ more loyal staff can concentrate on performance and not be distracted by external difficulties How can good leaders actually make you feel safe? ✓ treat everyone equally ✓ support employee's initiatives ✓ understand what staff members can and can't do ✓ foster talent development ✓ assign interesting, challenging tasks = create a climate of trust → take risks too = shared responsibility maternity leave, paid vacation... to foster = to promote the growth of 91 1 Why good leaders make you feel safe? 20230915 hw20230919 active prep_ol_qa edit_ol_qa pix/icons8-collaboration-100_white.png Why good leaders make you feel safe | Simon Sinek What makes a great leader? Management theorist Simon Sinek suggests, it's someone who makes their employees feel secure, who draws staffers into a circle of trust. But creating trust and safety — especially in an uneven economy — means taking on big responsibility. https://www.youtube.com/watch?v=lmyZMtPVodo]]> Why was Captain Swenson recognised? ✓ ran into live fire when caught in an ambush in Afghanistan ✓ rescued the wounded ✓ pulled out the dead = brave → reminiscent of a hero? to recognise = to express obligation, thanks, or gratitude for What is remarkable about what Captain Swenson did? ✓ he kissed his wounded soldier who was being evacuated by helicopter → emotional intelligence? emotional intelligence = ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict What is the difference in making sacrifices in the army and in business? ✓ in the army, they're willing to sacrifice themselves so that others may gain → leaders are rewarded with a medal ✓ in business, leaders give bonuses to people who are ready to sacrifice others so that leaders may gain = opposite action Do you know of - or believe that - soldiers are attracted by the ideology: having a vocation, giving a service to their country? 〆their environment doesn't define how they act ✓ they would sacrifice themselves for you (if you can create the right environment) vocation = type of work or way of life that you believe is especially suitable for you What is special about this environment? What are the 2 key ingredients? ✓ trust ✓ cooperation ≠ words or instructions → empathy What is the circle of safety? ✓ an area where the tribe of social animals collaborate together → feel safe ✓ protect against external danger = feeling of trust & cooperation How does the anecdote of the airport staff support the anti-thesis (i.e. situation in which you are not in the circle of safety)? 〆if you don't follow the rules → lose your job = don't trust their leaders What makes a good parent? ✓ giving love ✓ ensuring education ✓ teaching discipline ✓ providing support to make great achievements ✓ giving opportunities to try and fail → be a role model? How many leaders prepare their successors? 〆lack of talent management 〆little concern for knowledge management = self-protection in Russia What is lifetime employment policy? ✓ don't lay off staff for performance issues (because you wouldn't lay off children either) → coach when there is an issue Would you sacrifice numbers to save people? ✓ in practice, reduce operational costs before labour costs because recruiting is time consuming What is the difference between head counts and heart counts? ✓ don't lay off staff during hard times ✓ people who feel safe will collaborate better & spontaneously make compromises = better to all suffer a little than one should suffer a lot How different are some of the recognised leaders at the top and unofficial leaders at the bottom? ✓ many leaders at the top feature only authority 〆they lack empathy 〆they are not trusted ✓ leaders at the bottom (usually) lack authority → feature consideration for others ✓ they are trusted = create a safe environment Why are some staff members ready to sacrifice themselves? ✓ because that's what their managers would do for them = guarantee of a safe environment for all ≠ networking 90 life-long employment = promise by a company to an employee that they will have a job for their whole working life soft skills = aka common skills or core skills, skills applicable to all professions, and include critical thinking, problem solving, public speaking, professional writing, teamwork, digital literacy, leadership, professional attitude, work ethic, career management and intercultural fluency hard skills = job-specific abilities or knowledge learned through education, hands-on experience, or training to groom = sb (for / as sth) to prepare or train sb for an important job or position to oust = to force sb out of a job or position of power, especially in order to take their place to embrace = (formal) to accept an idea, a proposal, a set of beliefs, etc; to include to sacrifice = to give up sth that is important or valuable to you in order to get or do sth that seems more important for yourself or for another person henpecked = man who people say is henpecked has a wife who is always telling him what to do, and is too weak to disagree with her to foster = to promote the growth of 89 just like just to have a word with you I would be appreciate if you were not so rude ]]> one analysis /ə'næləsəs/ many analyses /ə'nælə,si:z/ 20230912 17:45-18:30 1 active Coaching and reprimanding team members By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Unit 4 Feedback pg 54 ex 2 reading Constructive criticism, recognising merit the_business_upper_intermediate_2_0_students_book_pg54-55_coaching.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 88 wip textbook Feedback ]]> 87 active textbook Constructive criticism, recognising merit 〆reprimand What should you do instead of reprimanding when coaching? ✓ explain the problem ✓ provide constructive criticism If you don't understand why your boss shouts at you, you feel [scared | resentful & confused] 〆resentful & confused How do you recognise merit in a modern company? in a company with poor management style? ✓ give more autonomy, responsibility 〆be suspicious of employee's motivation pg 54 ex 1 discussion Lexical material: Procedures for coaching team members (reprimanding or praising?) pg 54 ex 2 reading T / Cl What was the objective: to reprimand or to praise? (...) ]]> 86 active textbook Giving constructive criticism tmp_pdf/the_business_upper_intermediate_2_0_students_book_pg54-55_coaching.pdf the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_060.ogg the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_061.ogg Lexical material: Recognising merit & constructive criticism set for homework pg 55 ex 5 vocab ]]> 85 to overdo = do something to an excessive degree, wanting to please more when it is not required to reprimand = to tell sb officially that you do not approve of them or their actions to praise = to say words that show approval of or admiration for sb/sth to merit = good feature that deserves praise, reward or admiration to cover for sb = to stand in, to substitute for sb to elicit = to draw forth what is latent, to deduce by reason or argument resentful = having a feeling of deep and bitter anger and ill-will, feeling rancour conscientious = characterized by extreme care and great effort to talk back = to show a lack of respect in the way that you reply to sb appraisal = expert estimation of the quality, quantity, and other characteristics of someone or something reward = thing that you are given because you have done sth good, worked hard, etc survey = investigation of the opinions, behaviour, etc. of a particular group of people, which is usually done by asking them questions to hold (a meeting) = to organize and have a meeting, competition, conversation (usually used in passive form) to be in favour (of sth) = to support, prefer an idea, solution 84 it again it This recognising (act of) recognition is ... It influences negatively for team members ]]> 20230908 09:00-09:45 1 active Career paths - modal verbs | Expressing regrets By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Unit 4 Feedback Unit 4.1 The project team pg 53 ex 4 regrets Kim & Grant the_business_upper_intermediate_2_0_students_book_pg48-59_unit4_feedback_teamwork_coaching.pdf schedule Additional time slot Tuesdays 17:45-18:30 starting 20230912 vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 83 active textbook Expressing regret Kim & Grant T / Cl Kim thinks she [could | should] have left ✓ could = possibility ✓ should = regret Kim now ♣ thinks she [could | should] have left ♣ now → looking at the past, in retrospect = focus on regret ✓ should pg 53 ex 5 regrets → past modals pg 53 ex 6 grammar → conditionals pg 53 ex 7 8 grammar → in the past: used to, be used to → now: to be used to doing T / Cl What were you familiar with before the pandemic but don't use any more? ✓ I used to use Skype What were you familiar with before the pandemic and still use today? I was used to using Zoom before the pandemic What are you still familiar with although you perhaps don't use it so much? I am still used to using Zoom although nowadays I also use Vzaniya pg 53 ex 9 10 speaking → in the past: used to, be used to → now: to be used to doing ]]> 81 downshifting = trend where individuals adapt simpler lives from what critics call the "rat race" 80 started have started a farm with Grant He could made have made a career as an accountant I don't use to work am not used to working hard physically Now I'm used to spend them spending it (money) on animals I'm not a businessman itself business person myself ]]> 20230901 09:00-09:45 1 active Fukushima - modal verbs | Expressing criticism | Describing present & past habits By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Unit 4 Feedback Unit 4.1 The project team pg 52 ex 2 regrets & conditionals Fukushima facts the_business_upper_intermediate_2_0_students_book_pg48-59_unit4_feedback_teamwork_coaching.pdf schedule 20230814-28 EF holiday 202309 rescheduled lessons twice a week (in the afternoon only) vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 79 active textbook Fukushima facts ]]> 78 active textbook → practise describing past and present habits ]]> 77 20230411-0932 20210519-0926 Be / Get used to active grammar used to - would mindmap http://www.ictnle.com/mindmaps/used_to_would_mindmap.pdf ]]> 76 1 20230406 hw20230410 Describing past and present habits vs what is becoming familiar active deck_shuffled deck_of_phrases_used_to_be_get_used_to_b2_02.csv 75 wip textbook Writing Think of your life before and during the quarantine. ✓ Describe your past habits → use 'used to ' for stative and dynamic habits e.g. I used to get up at 6am → use 'would' for dynamic actions e.g. I would drink 3 cups of coffee before going to work ✓ Describe your present habits → use present simple for thoughts and feelings e.g. Now I feel better because I get up at 7:30am → use 'will + infinitive' for present habits e.g. I will still drink 3 cups of coffee before starting telework Paste your assignment in the Googledoc below: ]]> 74 73 expected forecasted a tsunami wave could be 14m high... The plant's operator mustn't shouldn't have ignored the study findings ]]> 20230811 09:00-09:45 1 active Describing personality, strengths & weaknesses Fukushima - modal verbs | Expressing criticism By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Unit 4 Feedback Unit 4.1 The project team pg 51 ex 6 7 defining words the_business_upper_intermediate_2_0_students_book_pg48-59_unit4_feedback_teamwork_coaching.pdf schedule 20230814-28 EF holiday 202309 rescheduled lessons twice a week (in the afternoon only) vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 72 active textbook ✓ end users Who ensures the team members pull together? ✓ the project manager pg 51 ex 6 7 defining words T / Cl to [reach | meet | achieve] a deadline ✓ reach ✓ meet pg 51 ex 8 collocations T / Cl Are you good at [ ] deadlines? ✓ meeting Is it because you can't [ ] your targets yourself? ✓ set Are you always [ ] your weight? ✓ pulling Does this mean you can burn [ ] easily? ✓ out pg 51 ex 9 speaking use expressions from pg 50 ex 5 and pg 51 ex 8 ]]> 71 active textbook ✓ it could have been a tsunami ✓ it must have been a tragedy for many people (...) pg 52 ex 1 speaking Grammar: Modal perfect (perfect infinitive) ]]> 70 20200914-1759 Regrets, speculations and habits active grammar 69 20200120-1123 Modal perfect (perfect infinitive) active grammar 68 20230130-1907 active review 67 20230130-1914 active review 65 vague /'veig/ = not having or giving enough information or details about sth stakeholder = person or company that is involved in a particular organization, project, system, etc., especially because they have invested money in it surveyor = person whose job is to examine a building to make sure its structure is in good condition or to examine and record the details of a piece of land; an official whose job is to check that sth is accurate, of good quality, etc 64 on the timetable of our employees We've had to change work hours in order so that they can manage to be at their work places on time ]]> 20230808 17:45-18:30 1 active Managing team members of different character types Describing personality, strengths & weaknesses By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Unit 4 Feedback Unit 4.1 The project team pg 50 ex 1 2 discussion the_business_upper_intermediate_2_0_students_book_pg48-59_unit4_feedback_teamwork_coaching.pdf schedule 20230814-28 EF holiday 202309 rescheduled lessons twice a week (in the afternoon only) vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 63 active textbook tmp_pdf/the_business_upper_intermediate_2_0_students_book_pg48-59_unit4_feedback_teamwork_coaching.pdf 〆 a maverick can't be controlled (...) Who is most interesting to work with, a leader or a maverick? 〆 a maverick may take more risks, gamble and be more creative ✓ a leader can teach, show and encourage (...) pg 50 ex 1 2 discussion pg 50 ex 3 4 listening the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_059.ogg pg 50 ex 5 vocab ]]> 62 better-off = in a more fortunate or prosperous condition to bully = discourage or frighten with threats or a domineering manner; intimidate maverick = independent in behaviour or thought decisive = determining or having the power to determine an outcome opinionated = stiff, obstinate in your opinions and ideas, narrow-minded determined = devoting full strength and concentrated attention to to burn out = to work so much that you reach the point of physical or emotional exhaustion to pass the buck = ask someone to do an unpleasant task for you, e.g. Buck-passing clerks in stores make customers angry to pull together = to try working together as a team to pull your weight = to do your part of the work heart-to-heart talk = openly straightforward and direct without reserve or secretiveness hectic = busy and confused 61 by less than within 2 years The most of the processes are done without people we want to widen expand this office representative | branch | our presence He is close to burnout burning out ]]> 20230707 09:00-09:45 1 active Team building By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Unit 4 Feedback Unit 4.1 The project team pg 48 ex 4 5 6 reading pg 49 Smells like team spirit the_business_upper_intermediate_2_0_students_book_pg48-59_unit4_feedback_teamwork_coaching.pdf schedule 20230616 cancelled → 20230629 18:15-19:00 vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 60 active textbook tmp_pdf/the_business_upper_intermediate_2_0_students_book_pg48-59_unit4_feedback_teamwork_coaching.pdf ✓ red tape = (disapproving) official rules that seem more complicated than necessary and prevent things from being done quickly; bureaucracy pg 48 ex 2 listening the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_058.ogg pg 48 ex 3 listening the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_058.ogg Lexical material: Team building characteristics T / Cl Can you build a team without hard work and sweating (i.e. making some efforts)? 〆probably not → should smell like team spirit = team members don't need to discuss to take action pg 48 ex 4 5 6 reading pg 49 Smells like team spirit T / Cl Have you ever been labelled 'anti-team'? ✓ when criticising well-meaning instructors (...) How do you recognise a well-built team? ✓ evidence of synergy ✓ common goal pg 49 ex 7 discussion ]]> 59 red tape = (disapproving) official rules that seem more complicated than necessary and prevent things from being done quickly; bureaucracy feasibility study = uncover the strengths and weaknesses of an existing business or proposed venture, opportunities and threats as presented by the environment, the resources required to carry through, and ultimately the prospects for success resettlement = transportation of people (as a family or colony) to a new settlemen to slip = to get out of control slippage = delay to be bogged down = to get stuck and late to run out = to have none left bang on target = at the right time, achieving scheduled objective touch-feely = (informal, usually disapproving) expressing emotions too openly, especially through physical contact retreat (weekend | country -) = quiet, private place that you go to in order to get away from your usual life cross-legged = sitting on the floor with your legs pulled up in front of you and with one leg or foot over the other blindfold = something that is put over sb's eyes so they cannot see rope courses = challenging outdoor personal development and team building activity which usually consists of high and/or low elements. Low elements take place on the ground or above the ground. High elements are usually constructed in trees or made of utility poles and require a belay for safety mediocre /ˈmi:dɪəukə/ = not very good; of only average standard well-meaning = marked by good intentions though often producing unfortunate results to offend = to make sb feel upset because of sth you say or do that is rude or embarrassing to endure = to put up with something or somebody unpleasant unrivalled = better or greater than any other; unsurpassed 58 on the 2nd time Not always it works doesn't always work from the beginning We have some hot test dry run We have to do make (some) efforts ]]> 20230630 09:00-09:45 1 active Stages of team development (Bruce Tuckman) & possible dysfunctions (Patrick Lenciono) Quality report & recommendations - presentation Team building By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Unit 3 Quality Case study - Zaluski Strawberries the_business_upper_intermediate_2_0_students_book_pg36-47_unit3_quality.pdf pg 47 ex 6 presentation ✓ compare ex 4 and ex 5 ✓ describe disparities ✓ justify actions to be action ✓ make a general recommendation (send the link to your google doc (in edit mode!) smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Unit 4 Feedback Unit 4.1 The project team the_business_upper_intermediate_2_0_students_book_pg48-59_unit4_feedback_teamwork_coaching.pdf schedule 20230616 cancelled → 20230629 18:15-19:00 vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> The Business Upper Intermediate 2.0 B2 Unit 4 Feedback 57 1 Stages of team development (Bruce Tuckman) & possible dysfunctions (Patrick Lenciono) Stages of team development (Bruce Tuckman) & possible dysfunctions (Patrick Lenciono) active edit_ol_qa pix/icons8-collaboration-100_white.png How do you build a team? ✓ recruit a variety of profiles ✓ motivate ✓ build team spirit ✓ find a sense of direction ✓ establish a method of working ✓ recognise skills & abilities ✓ involve ✓ control, then stand back (...) team-development_03.png]]> ✓ show team members can rely on you ✓ (but) make team responsible for results ✓ team members can choose tasks according to their interests & skills → self-managed teams often provide better results than when managed by a single leader pivotal /'pivətəl/ = of great importance because other things depend on it team-development_00.jpg ]]> ✓ forming ✓ storming (choose and / or test leader) ✓ norming ✓ performing = 4 stages of team development → assess whether the team is young or already experienced & ready for challenging tasks → adapt management style to team's level of professional cohesiveness & readiness (situational management) to adjourn = to stop a meeting or an official process for a period of time team-development_01.jpg ]]> team-development_02.png ]]> patrick_lenciono_five_dysfunctions_of_a_team.jpg


]]> patrick_lenciono_five_dysfunctions_of_a_team_02.gif]]> vulnerable = able to be easily physically or mentally hurt, influenced, or attacked 56 active textbook ✓ good management & setting clear goals 〆without a common goal a team won't work together pg 48 ex 1 discussion ]]> 55 pivotal /'pivətəl/ = of great importance because other things depend on it to adjourn = to stop a meeting or an official process for a period of time vulnerable = able to be easily physically or mentally hurt, influenced, or attacked 54 the most of situations, the manager is the leader We try to study teach people how to do things and so on and so on forth You should think about team development every all the time ]]> 20230623 16:15-17:00 1 active Running a supplier audit | Quarterly test feedback By the end of this session you will have studied Complete quarterly test 〆no dictionaries 〆no language notes → complete as h/w by Tuesday 20230613 → time allowed: 60min Quarterly test (on-line version) video 20230606_nlmkind021_presentation_state_of_the_art_vehicle.mp4 https://disk.yandex.ru/i/VbNPu3l2DCVgAw (no new homework) smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Unit 3 Quality Case study - Zaluski Strawberries the_business_upper_intermediate_2_0_students_book_pg36-47_unit3_quality.pdf schedule 20230616 cancelled → 20230629 18:15-19:00 vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> active 53 Quarterly test (logs) active quarterly_test_logs test_log_Evgeniia_20230622_1758_quarterly_test_nlmkind021_20230613.xml 52 active textbook tmp_pdf/the_business_upper_intermediate_2_0_students_book_pg46-47_case_study_zaluski_strawberries.pdf the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_057.ogg T / Cl Conclusions Are investments in time and money viable for Zaluski? 〆 might be costly (...) Are best practices recommended feasible? 〆 Zaluski only representing farmers (...) set for homework - tbc pg 47 ex 6 presentation ✓ compare ex 4 and ex 5 ✓ describe disparities ✓ justify actions to be action ✓ make a general recommendation ]]> 51 fibre = part of food that helps to keep a person healthy by keeping the bowels working and moving other food quickly through the body seed = small hard part produced by a plant, from which a new plant can grow newly-wed = someone recently married; honeymooner ripe = fully grown and ready to be eaten harvest = time of year when the crops are gathered in on a farm, etc.; the act of cutting and gathering crops crate = box or case whose sides are of wooden slats with interspaces, used especially for transporting fruit punnet = a small light basket or container for fruit or vegetables to shrivel = to draw, or be drawn, into wrinkles; to shrink, and form corrugations; a leaf shrivels in the hot sun; the skin shrivels with age bruise = mark on a fruit or vegetable where it is damaged sound = reliable; in good condition; not damaged, hurt, etc to decay = to rot; to be destroyed gradually by natural processes; to destroy sth in this way to justify = to show that sb/sth is right or reasonable unrivalled = having no equal 50 lead make you lose your position I know how these words should be written spelt ]]> 20230606 20230609 16:15-17:00 1 active Case study - Zaluski Strawberries Running a supplier audit By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Unit 3 Quality pg 45 ex 5 output pg 46 ex 2 reading Case study - Zaluski Strawberries the_business_upper_intermediate_2_0_students_book_pg36-47_unit3_quality.pdf schedule 20230609 cancelled → 20230606 rescheduled 20230616 cancelled → todo vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 49 active textbook ✓ clean / dirty ✓ ripe / not ready for reaping ✓ bright red / pale ✓ firm / soft ✓ sweet / acid ✓ not bruised / bruised ✓ not decayed / rotten How to do you make sure the quality of strawberries meets customer expectations? ✓ run a quality audit ✓ improve shelf life ✓ reduce wastage ✓ implement a proactive approach to quality pg 46 ex 1 discussion pg 46 ex 2 reading T / Cl What do you do to improve quality of the products you sell? ✓ run a supplier audit ]]> 48 active textbook tmp_pdf/the_business_upper_intermediate_2_0_students_book_pg46-47_case_study_zaluski_strawberries.pdf the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_056.ogg How do you prepare to an audit? ✓ follow recommended best practice ✓ iron out problems before they come pg 47 ex 4 reading ]]> 47 fibre = part of food that helps to keep a person healthy by keeping the bowels working and moving other food quickly through the body seed = small hard part produced by a plant, from which a new plant can grow newly-wed = someone recently married; honeymooner ripe = fully grown and ready to be eaten harvest = time of year when the crops are gathered in on a farm, etc.; the act of cutting and gathering crops crate = box or case whose sides are of wooden slats with interspaces, used especially for transporting fruit punnet = a small light basket or container for fruit or vegetables to shrivel = to draw, or be drawn, into wrinkles; to shrink, and form corrugations; a leaf shrivels in the hot sun; the skin shrivels with age bruise = mark on a fruit or vegetable where it is damaged sound = reliable; in good condition; not damaged, hurt, etc to decay = to rot; to be destroyed gradually by natural processes; to destroy sth in this way to justify = to show that sb/sth is right or reasonable unrivalled = having no equal 46 you a state-of-the-art vehicle to you
to present sth to sb ← to give, provide, or make something known It depends how they are storaged stored ... the whole cycle started starting from the harvest to... ]]> 20230602 09:00-09:45 1 active Emailing: quality problems PTEC | Presenting a new vehicle Asking politely to take action by e-mail By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Unit 3 Quality pg 44 ex 2 model (read e-mails & match to replies) pg 45 ex 4 analysis (complete table) the_business_upper_intermediate_2_0_students_book_pg36-47_unit3_quality.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 3 20230526 hw20230602 Signposting postponed until further notice]]> pix/icons8-lecturer-100_white.png Choose role A or role B. Prepare a short presentation. Make sure the audience understand what you are talking about. Be logical. Explain where you come from, where you are now, where you're going to. → break down your presentation into clear parts 45 active textbook I'm writing to complain about... pg 44 ex 1 discussion Functional language: Expressing dissatisfaction in a polite way T / Cl How can you explain politely why you are not happy? We are not satisfied by... We were disappointed to find out that... How can you remain polite but show you are very shocked (and upset)? We have been appalled♣ by the fact that... goods could get damaged during transit ♣to be appalled = to be shocked What can you say to ask something from your business partner in a very firm manner? We demand that... pg 44 ex 2 model pg 45 ex 3 analysis Lexical material: Formal & informal expressions in e-mails T / Cl Which is more informal? [Can you see to it | I would be grateful if you can] ✓ Can you see to it? = please, take action pg 45 ex 4 language focus set for homework pg 45 ex 5 output ]]> 44 to appal = to make someone have strong feelings of shock or of disapproval out of order = in poor condition; not working properly nuisance /ˈnju:sns/ = thing, person or situation that is annoying or causes trouble or problems clause = item in a legal document that says that a particular thing must or must not be done at your end = part of an activity with which sb is concerned, especially in business to flood ~ in / into / out of sth = to arrive or go somewhere in large numbers nuisance = thing, person or situation that is annoying or causes trouble or problems to go to great lengths = to do everything you can batch = amount of food, medicine, products produced at one time somewhat = to some degree; rather to see to sth = be careful or certain to do something; make certain of something teething problems = small problems that a company, product, system, etc. has at the beginning to keep sb posted = to keep sb informed vial | phial = small glass container, for liquid medicine or perfume 43 to about a new lab-ware machine ]]> 20230526 09:00-09:45 1 active Product development presentation Signposting - What can break a presentation? By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. English Grammar in Use Advanced - Hewings Unit 32 Reporting with passive verbs icons8-hand-with-pen-100.png ex 32.1 32. 32.3 32.4 key to exercise Check your answers with the key at the end of the file english_grammar_in_use_advanced_hewings_cambridge_unit32_reporting_w_passive_verbs_w_key.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 1 Product development presentation 20230512 hw20230519 Preparing & delivering a product development presentation pix/icons8-lecturer-100_white.png 42 1 Product development presentation 20230512 hw20230519 Preparing & delivering a product development presentation pix/icons8-lecturer-100_white.png active edit_2columns_2qa prep_2columns_2qa → prepare 3-4 slides (no need for *pptx format, 1 paragraph per slide in a word processor is enough) → share your slides in a googledocs (send a link with editing permissions) → list 3-5 bullet points for each slide (reduced infinitive clauses or noun phrases, no long sentences!) → practise delivery (rehearse the whole presentation for final delivery in the main session) ]]> slide 1 - Introduction
• • •
slide 2 - Advantages
• • •
slide 3 - Disadvantages
• • •
slide 4 - Conclusion
• • •
]]> 41 active textbook 〆lack of a clear structure (...) pg 42 ex 1 discussion ]]> 40 active textbook tmp_pdf/the_business_upper_intermediate_2_0_students_book_pg36-47_unit3_quality.pdf the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_051.ogg the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_052.ogg the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_053.ogg the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_054.ogg ]]> 39 active textbook pg 42 ex 5 6 listening the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_055.ogg Lexical material: Signposting, digressing, ending one point... T / Cl What expressions do you use to tell your audience you will start a new part? [In other words | Let's turn to] ✓ Let's turn to = signposting pg 43 ex 7 listening the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_055.ogg ]]> 38 wip textbook dd ]]> 37 2 Presentation keywords active deck_shuffled_lines_halign pix/icons8-dictionary-100_white.png to talk about
to observe
to mention
Introducing the topic to present → to talk about ]]>

1. Introducing the topic

to bring up to raise

2. Giving the background (putting in the picture)

to refer to to originate from

3. Explaining the breakdown / plan

to have a look at to focus on

4. Making transitions from one part to another

First of all Last but not least

5. Describing characteristics

to feature to lack

6. Making observations

to notice to note

7. Drawing conclusions

to put it in a nutshell to sum up ]]> 1. Introducing the topic to bring up to raise to deal with to address to tackle to broach

2. Giving the background (putting in the picture)

to refer to to originate from to have to do with to relate to to be associated with

3. Explaining the breakdown / plan

to have a look at to focus on to cover

4. Making transitions from one part to another

First of all Last but not least to begin with then eventually

5. Describing characteristics

to feature to lack to highlight to possess to sport to star

6. Making observations

to notice to note to point out to show

7. Drawing conclusions

to put it in a nutshell to sum up to end with to conclude (by saying that...) ]]> 36 3 20230526 hw20230602 Signposting active edit_role_play pix/icons8-lecturer-100_white.png Choose role A or role B. Prepare a short presentation. Make sure the audience understand what you are talking about. Be logical. Explain where you come from, where you are now, where you're going to. → break down your presentation into clear parts 1. Introducing the topic to bring up to raise to deal with to address to tackle to broach

2. Giving the background (putting in the picture)

to refer to to originate from to have to do with to relate to to be associated with

3. Explaining the breakdown / plan

to have a look at to focus on to cover

4. Making transitions from one part to another

First of all To begin with Then Eventually Last but not least

5. Describing characteristics

to feature to lack to highlight to possess to sport to star

6. Making observations

to notice to note to point out to show

7. Drawing conclusions

to put it in a nutshell to sum up to end with to conclude (by saying that...)]]> visual ]]> You have invented a new machine. Give a short presentation: you want to convince business angels to invest in further development. Would you like to drive this state-of-the-art vehicle? It is designed to address the urban needs of emerging economies! Today, we'll look at... visual You have invented a new machine. Give a short presentation: you want to convince business angels to invest in further development. ]]> How can we tackle traffic jams in the city? This is what I'm going to talk about in today's presentation To begin with... 35 chore /tʃɔ:/ = task that you do regularly; unpleasant or boring task sexy = exciting and interesting flavour of the month = popular to broach = to begin a discussion of something difficult to feature = to include someone or something as an important part to sport = to have or wear sth in a proud way so that everyone can see; to wear or be decorated with something to possess = to have; владеть to lack = not to have to address = to deal with eventually = finally; в конечном итоге state-of-the-art = using the most modern or advanced techniques or methods; as good as it can be at the present time jargon = characteristic language of a particular group acronym = word formed from the initial letters of the several words in the name signposting = post bearing a sign that gives directions or shows the way digression = message that departs from the main subject reduced sentences = clauses without a subject or sometimes even a verb used in the bullet points of a slide to emphasise = to stress, single out as important 34 has a long cycle If there is no some system it's difficult to understand Some people are unconfident lack self-confidence ]]> 20230519 09:00-09:45 1 active Avoiding blaming people directly (2/2) By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Unit 3 Quality pg 40 ex 2 passive questions & modals pg 41 ex 3 have something done the_business_upper_intermediate_2_0_students_book_pg36-47_unit3_quality.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 1 Product development presentation 20230512 hw20230519 Preparing & delivering a product development presentation pix/icons8-lecturer-100_white.png 33 active textbook tmp_pdf/the_business_upper_intermediate_2_0_students_book_pg40-41_quality_passive_structures_passive_modals_have_something_done.pdf T / Cl What is time consuming but cheap to have done? ✓ changing a flat tyre → I will have the flat tyre of the forklift repaired (...) What is relatively easy but expensive to have done? ✓ repainting → We shan't have the floor markings repainted (...) pg 41 ex 3 have something done T / Cl If you were a manager running a meeting, how often should you have tasks accomplished by your subordinates? How would you deal with misunderstandings when you delegate tasks? ✓ delegate step by step ✓ ask questions to confirm understanding ✓ use passive form to remain polite ✓ use active voice to be more assertive pg 41 ex 4 listening the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_050.ogg T / Cl How can you avoid blaming people directly? ✓ use the passive form pg 41 ex 5 passive pg 41 ex 6 grammar ]]> 32 active textbook pg 115 internal auditor ✓ practise being polite ✓ use passive & modals forms
roleplay
pg 117 night shift supervisor ✓ suggest what should be done ✓ use modals forms
roleplay
]]> 31 to stack = to arrange objects neatly in a pile; to be arranged in this way shift log = record of what happened during the period of time worked by a group of workers who start work as another group finishes 30 it is quite long I tried to delegate as much many things as I can Don't you mind to do doing this? ]]> 20230518 20230505 12:00-12:45 1 active Avoiding blaming people directly Product development presentation By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Unit 3 Quality the_business_upper_intermediate_2_0_students_book_pg36-47_unit3_quality.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 1 Product development presentation 20230512 hw20230519 Preparing & delivering a product development presentation pix/icons8-lecturer-100_white.png 29 1 Product development presentation 20230512 hw20230519 Preparing & delivering a product development presentation pix/icons8-lecturer-100_white.png active edit_2columns_2qa prep_2columns_2qa → prepare 3-4 slides (no need for *pptx format, 1 paragraph per slide in a word processor is enough) → share your slides in a googledocs (send a link with editing permissions) → list 3-5 bullet points for each slide (reduced infinitive clauses or noun phrases, no long sentences!) → practise delivery (rehearse the whole presentation for final delivery in the main session) ]]> slide 1 - Introduction
• • •
slide 2 - Advantages
• • •
slide 3 - Disadvantages
• • •
slide 4 - Conclusion
• • •
]]> 28 20190919-1744 The passive active grammar 27 active textbook ]]> 26 20211003-2135 Have something done active grammar subject + auxiliary/modal verb + object + past participle Is the agent (hairdresser) important? 〆 no → arrangement for a different person to do sth for us ✓ I have my hair cut every month by ♣my neighbour who is a butcher subject + auxiliary/modal verb + object + past participle + preposition + agent ♣ my neighbour who is a butcher = agent A hotel manager asks the customer: Will you [have served your breakfast | have your breakfast served] in your room? ✓ will you have your breakfast served = arrangement for a different person to do sth for us ... or will you have it downstairs? [arrangement | request] ≠ arrangement ✓ request, order ]]> 25 1 Have something done active deck_shuffled deck_of_phrases_have_something_done_b2_03.csv 23 active textbook pg 41 ex 3 have something done T / Cl What is time consuming but cheap to have done? ✓ changing a flat tyre → I will have the flat tyre of the forklift repaired (...) What is relatively easy but expensive to have done? ✓ repainting → We shan't have the floor markings repainted (...) ]]> 22 to mend = to repair forklift = small industrial vehicle with a power operated forked platform in front that can be inserted under loads to lift and move them skip = large open container for putting old bricks, rubbish/garbage, etc. in. The skip is then loaded on a lorry/truck and taken away stacking = placing in a vertical arrangement so that each item in a pile is resting on top of another item in the pile rack = piece of equipment, usually made of metal or wooden bars, that is used for holding things or for hanging things on pallet = heavy wooden or metal base that can be used for moving or storing goods 21 depends on was due to | occurred due to a traffic incident accident It is checking being checked at the moment It will be fixed in several a few hours hours They are going to be trained the next week You must find some other place in order so (that) it doesn't get scratched ]]> 20230512 09:00-09:45 1 active Analysing quality By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Unit 3 Quality pg 39 ex 7 8 collocations the_business_upper_intermediate_2_0_students_book_pg36-47_unit3_quality.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 20 active textbook ✓ best practice = the most suitable or efficient way of doing sth = collocation What is a synonymous collocation of 'built-in flaw'? ✓ design fault pg 39 ex 7 8 collocations T / Cl Why are statutory requirements in the RF often higher than elsewhere? ✓ legacy of the USSR 〆form of protectionism How often do poor industry standards result in design defaults? (...) Are measurable objectives always compatible with best practice? 〆technical specifications to be satisfied are too demanding What quality assurance will satisfy customer expectations in Russia? ✓ not made in Russia!? Is best practice rather than profit margins on the agenda of Russian manufacturing plants? 〆 probably not yet set for homework - to be confirmed pg 39 ex 9 10 presentation & discussion ]]> 19 1 Clever kitchens active move_html5_video cleverkitchen_compact_design_for_city_living.mp4 18 3 Clever kitchens active edit_ol_qa pix/icons8-collaboration-100_white.png Clever Kitchen - interior designing http://www.youtube.com/watch?v=SSNI8w1orxk ]]> What role does the kitchen play in your family? At work? ✓ not only dine together ✓ to chill out & have a coffee break with colleagues ✓ to catch up with the news, gossips = informal location for socialising to catch up with = to make up work that was missed due to absence at a later point gossip = informal talk or stories about other people's private lives, that may be unkind or not true What should your ideal kitchen look like? ✓ cook food for you remotely ✓ inform you of groceries to buy IOE = internet of things What are the advantages of this design? ✓ compact ✓ modern ✓ convenient ✓ well-equipped What are the disadvantages of this concept? 〆expensive 〆not equipped for preparing big Xmas dinners or birthdays 〆probably more for DINKS 〆tiny fridge DINKS = double income, no kids Would you buy such a design? What would you change or add to its design? 〆would prefer an island design in the middle of the room 17 1 Product development presentation 20230512 hw20230519 Preparing & delivering a product development presentation pix/icons8-lecturer-100_white.png active prep_2columns_2qa edit_2columns_2qa → prepare 3-4 slides (no need for *pptx format, 1 paragraph per slide in a word processor is enough) → share your slides in a googledocs (send a link with editing permissions) → list 3-5 bullet points for each slide (reduced infinitive clauses or noun phrases, no long sentences!) → practise delivery (rehearse the whole presentation for final delivery in the main session) ]]> slide 1 - Introduction
• • •
slide 2 - Advantages
• • •
slide 3 - Disadvantages
• • •
slide 4 - Conclusion
• • •
]]> 16 statutory /ˈstætjutərɪ/ = fixed by law; that must be done by law compulsory = obligatory design fault = flaw in a product which is due to it being poorly designed technical specifications = precise guidelines which establish how the product should be built industry standards = accepted norm in a particular field of business to impose = to force sb/sth to have to deal with sth that is difficult or unpleasant quality assurance = system put in place to ensure that quality targets are met 15 exactly exact examples They had already spent a lot of money for on the design of this helicopter We have unique standards which are best practice itself by themselves There are some of our competitors who go this way It should be a place for relax relaxing ]]> objective /ə'bdʒektiv/ 20230428 09:00-09:45 1 active Quality is in the eye of the stakeholder By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate pg 38 ex 2 reading Quality is in the eye of the stakeholder pg 38 ex 4 word building the_business_upper_intermediate_2_0_students_book_pg36-47_unit3_quality.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 14 active textbook Something that is... ✓ reliable ✓ well-designed but perhaps not... 〆environmentally friendly (because it is not really a priority in some lifestyles) pg 38 ex 1 discussion Quality is in the eye of the stakeholder ]]> 13 active textbook tmp_pdf/the_business_upper_intermediate_2_0_students_book_pg36-47_unit3_quality.pdf ✓ auditors (...) pg 38 ex 3 listening the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_047.ogg the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_048.ogg the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_049.ogg pg 38 ex 4 word building Lexical material: Adjectives describing quality positively & negatively pg 39 ex 5 vocab pg 39 ex 6 speaking ]]> 12 beholder = person who becomes aware (of things or events) through the senses; observer substandard = of less than the required or normal quality or size; inferior exacting = needing or demanding a lot of effort and care about details shoddy = designed to deceive or mislead either deliberately or inadvertently heavy-duty = made for long or hard use; very strong flimsy = thin strong lightweight translucent paper used especially for making carbon copies, lacking solidity or strength, not convincing to splash out = (informal) to spend a lot of money on sth compliance (in - with) = practice of obeying rules or requests made by people in authority disposable = item that can be disposed of after it has been used tough = strong enough to deal successfully with difficult conditions or situations 11 length of using life span ...products which depend on children's actions child labour We can't say all products are environmental environmentally friendly If our products would not don't follow with all our standards we can't sell it them It's something what are that we are talking about ]]> 20230421 09:00-09:45 1 active Two kinds of quality By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate pg 36 ex 3 scan reading pg 37 Two kinds of quality the_business_upper_intermediate_2_0_students_book_pg36-47_unit3_quality.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 10 active textbook pg 37 Two kinds of quality T / Cl Are Russian products closing the gap with Western ones in terms of quality? ✓ some niche products & digital services 〆only warfare and nuclear installations Can you afford quality for quality's sake? 〆probably not 〆more expensive = doesn't actually add real value What are the two kinds of quality mentioned? ✓ taken for granted quality = should be a standard in today's competing markets ✓ enchanting quality = calls for innovation (e.g. IPhones) Lexical material: Quality control, planned obsolescence pg 36 ex 4 5 reading for detail pg 36 ex 8 discussion → choose a product → discuss its quality using the following expressions
✓ white goods ✓ planned / built-in obsolescence ✓ labour time ✓ spare parts ✓ fads ✓ to sour ✓ frequent upgrade ✓ recycling ✓ taken-for-granted quality ✓ enchanting quality ✓ depreciation of assets implemented by B2B
]]> 9 heading = title printed at the top of a page or at the beginning of a section of a book superficial = not studying or looking at sth thoroughly; seeing only what is obvious sake (for the - of sth) = because of the interest or value sth has, not because of the advantages it may bring enchanting = capturing interest as if by a spell spell = words that are thought to have magic power or to make a piece of magic work elusive = difficult to find, define, catch, or achieve craze = an interest followed with exaggerated zeal, sth which becomes suddenly very popular to take for granted = to accept without verification or proof; to suppose or understand to be true lean = of organizations, etc.) strong and efficient because the number of employees has been reduced; (of meat) with little fat trap = a device in which something (usually an animal) can be caught and penned fads = any form of behaviour that develops among a large population and is collectively followed with enthusiasm for some period, generally as a result of the behaviour's being perceived as novel in some way; things which are fashionable for a short time sour = unpleasant, unsuccessful, having a stale taste marvel = wonderful and surprising person or thing amid = in the middle of or during sth, especially sth that causes excitement or fear to rumble = to make a long deep sound or series of sounds 8 through in the dictionary They catch up them up There are a lot of positions that where they can do by their hands themselves It doesn't isn't necessary that... Well, how they're what are they called They are easily connect connected together ]]> 20230414 09:00-09:45 1 lc By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate pg 36 ex 3 scan reading pg 37 Two kinds of quality the_business_upper_intermediate_2_0_students_book_pg36-47_unit3_quality.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 7 6 20230407 09:00-09:45 1 active Quality & standards (planned obsolescence) By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate pg 36 ex 3 scan reading pg 37 Two kinds of quality the_business_upper_intermediate_2_0_students_book_pg36-47_unit3_quality.pdf vznaniya meeting Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> The Business Upper Intermediate 2.0 B2 5 active textbook background assessment AOI (area of interest) 300+ subordinates across Russia control & investment process financial estimates now increased communication w/ production sites in Europe leading budgeting meetings w/ colleagues budget support & improvement occasional work w/ auditors (compliance) learning history 〆 no recent English exams passed ✓ CFA (Chartered Financial Analyst - postgraduate professional certification) exposure to L2 ✓ weekly ✓ occasional business trips ✓ non-native speakers from Europe ✓ difficulty understanding Indian & US partners spelling ✓ BrEn 〆doesn't seem to know differences between BrEn / AmEn linguistic expectations ✓ business English ✓ managerial reports feedback ✓ performance appraisal meetings ✓ occasional presentations ✓ leadership ✓ negotiations ✓ occasional general English (grammar) goals ✓ improve listening & speaking skills to participate actively in meetings ✓ working w/ banks ✓ collaboration w/ more diverse financial partners ✓ communication w/ investors in the medium term ✓ perhaps take IELTS to attend an MBA course (January 2024?) Number of teaching hours per level (according to ALTE - Association of Language Testers of Europe) CEF (Common European Framework) Guide, Pearson
Common European Framework, Guide in Pearson - number of teaching hours per level (according to ALTE)
EF - levels & exams concordances
levels & exams, EF
EF logo Estimated level speaking C1 / EF 13.2 grammar B2+ / EF 12.5

]]> 4 active textbook 〆depends on your budget ✓ focus on value for money pg 36 ex 1 2 discussion pg 36 ex 3 reading pg 37 Two kinds of quality T / Cl Are Russian products closing the gap with Western ones in terms of quality? 〆 only warfare and nuclear installations Can you afford quality for quality's sake? 〆 probably not = doesn't actually add real value What are the two kinds of quality mentioned? ✓ taken for granted quality = should be a standard in today's competing markets ✓ enchanting quality = calls for innovation (e.g. IPhones) Lexical material: Quality control, planned obsolescence pg 36 ex 4 5 reading for detail ]]> 3 active textbook tmp_pdf/the_business_upper_intermediate_2_0_students_book_pg36-47_unit3_quality.pdf the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd01/the_business_upper_intermediate_2_0_audio_cd01_046.ogg T / Cl Do you think long-lasting goods are more eco-friendly? (...) Do you believe consumers really want planned obsolescence? ✓ easier to recycle 〆 some consumers don't want to upgrade so often ✓ some consumers don't want to keep things too long because they may not be fashionable any more (...) Lexical material: Quality & standards (planned obsolescence) pg 36 ex 8 discussion discuss using the following expressions - white goods - planned / built-in obsolescence - labour time - spare parts - fashion - frequent upgrade - recycling - taken-for-granted quality - enchanting quality - depreciation of assets implemented by B2B ]]> 2 durability = ability to last long by resisting to stress or force white goods = domestic appliance, is usually defined as a large machine which accomplishes some routine housekeeping task, which includes purposes such as cooking, or food preservation built-in / planned obsolescence = commercial strategy to decide of built quality and when goods could become old-fashioned; falling into disuse or becoming out of date fracture = fact of sth breaking, especially a bone 1 as quality products of as good quality as I can It is somewhere downside at the bottom of this list If I would buy bought a washing machine, I would probably buy... He told about that the industry is designing... Why they were accused about of planned obsolescence I'm surprised about that people want to use their white goods for a longer time My parents buy goods which are of good quality for many years On another the other hand, I want to buy a new one ]]>